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1.6 Based on 117 reviews
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    • Given the runaround 18
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Paid top dollar for an engraved heart for Mothers Day gift. It was not engraved per the screen confirmation, came with the chain in several knots that could not be untied and came two weeks after Mothers Day. Made in China was on everything and it sure looked cheap-o. HUGE waste of money. Lesson learned for me I guess. Paid top dollar for an engraved heart for Mothers Day gift. It was not engraved per the screen confirmation, came with the... Read more

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Unreliable, make promises that they don't keep and you can't get anyone in the phone except for payment information. 25 minutes of wait is nothing at all. When someone does get on the phone, they already have your money and you are told "Sorry we have no control over shipping information, I have been waiting for 2 months for my tote to arrive. Add comment

I started collecting coins from the Bradford Exchange, at first everything was going smoothly, the coins would arrive monthly and payment should have automatically been taken from my debit card, this did not happen, I tried to make payment online, this was declined time after time. I even tried the 24 hour payment line, it is not operated 24 hours and only available during office hours. Due to the incompetence of Bradford Exchange I have now... Read more

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I ordered checks from Bradford Exchange. When I received them, I wrote a few, only to have them rejected by recipients banks. The problem? Account # was wrong by one digit. I contacted Bradford via e-mail only to receive an automated reply stating that there was nothing they could do, and they couldn't check the information because they no longer had it on file. It was a total waste of money. I would NEVER do business with them again, ever.... Read more

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I started this set and received the 1878 Morgan. It's obviously made in China and they couldn't even copy it correctly. The Eagle on the reverse side is void of half the feathers it should have and I was told it was .999 silver per phone conversation and a coin dealer told me that it is silver plated after he did a through examination of it. I have returned it and will not darken the Bradford's door ever again. I have attached a photo of the... Read more

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every time I try to pay my account I get American details to fill in.. which is unacceptable to the site. My zone, as opposed to my post code should have more numbers. I cant give you more numbers and Australia isn't on the list of states. I'm in Australia. Can't ring them. They've had extenuating circumstances for a month. But if you don't pay them, there they are demanding payment. Your firm is a disgrace. All I want to do is pay them what I... Read more

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Today is Tuesday. I called LAST THURSDAY for a return address label to send back a defective item (presidential dollar with gouges in it). They said they would email it to me. It's now 5 days later and no email. How long does it take to press a few keys on a computer and send an email???? Apparently it takes longer than 5 days. A bit of advice: If you can possibly buy what you want somewhere else, DO IT. Even if you have to buy it from a crook... Read more

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I will NEVER, EVER purchase anything else from Bradford. It took 4 weeks to receive the ordered items. Now it is taking more than 3 weeks for the refund. When I called I was told orally and by email that the delivery day was two weeks. I received a tracking number that did not work. It said the product was coming by FED -EX. It came via US Postal mail. I never received a tracking number I could use. When I called I was told the product... Read more

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Ordered this lamp and receive with missing parts. Contacted Customer Service and received an email instructing me to return lamp. No other explanation was given, no apology for order problem. Decided to purchase the missing part rather than take the chance of getting another lamp with the same problem. Bradford Exchange provides no phone number to speak with anyone. Also having to submit 100 words in order to submit a review is another example... Read more

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I received a ring from my father as a gift. The ring is beautifully crafted of silver, birthstone crystals encased in a heart of looking glass with "diamonds" encircling it. The Ring looked beautiful until i got it wet washing my hands the very 1st day i wore it. The heart encasing the loose stones filled up with water and after it finally dried out inside it was left looking dirty in between the glass. It now has a filmy haze to it and u can... Read more

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