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    • Customer service attitude 18
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    • Customer service follow up 14

Bradford Exchange, I was late to be informed that my order was going to be shipped the following week after Valentines day. I ordered my ring on 02/08/16 which was last Monday, assuming it will arrive on Friday on time. I had spoken to one of Customer Service Reps by the name of Taylor. Nice guy but like I stated before he failed to inform me that deadlines for personalized rings are on January... Read more

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I ordered a jacket for my husband for valentines day and after I ordered it gave me a delivery estimation of March-April. REALLY?! It was guaranteed valentines day arrival! These guys need to be shut down! I called today and the woman claims that it is a problem on their end and it wouldnt be here for another 2 weeks AT LEAST! I cancelled my order. I am extremely disappointed now that I don't... Read more

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I have never dealt with such a uselesscompany! I ordered a bracelet for my daughter for xmas 2014. I received it, eventually May 2015! So many things were wrong with the item, names on the bracelet etc, but decided to give them another chance. I ordered a musical box for my granddaughter in oct 2015 in the hope that it would make a lovelly Christmas present. I paid for the item in full including... Read more

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I ordered a ring 2 Feb. 2016 for my wife for Valentines day with a promised delivery of 13 Feb 2016,Now 2 days before Valentines They say my delivery won't be till April First 2016. So much for their guarantee.I Will never be a Bradford Exchange Customer again.I had no problem with them taking my money on time,Wonder how long it will take to get my refund.If they could not deliver on time they... Read more

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Would like to know if my returned gift is being taken care of I know u received it. The least u could do is let me know if u can fix it or not. Men's music box for Shawn. Why is it so hard to get to u people. When your pissed why 80 words just get to the point I let u know what I want Do u want me to write the word *** 50 times. Read more

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I ordered the soulmates ring over three years ago and I never got it. I think you are fraud and a fake. I'm not paying for a ring I never got. Why don't you send me a ring for free. Size 8. I will never order from you again. Add comment

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Excellent experience with this company! My bf ordered me a ring a couple days before Christmas, so it would be here in time for my birthday in January. They quoted a 3 week wait time for the ring to be made, plus a 7 day shipping time. The ring came within the quoted time, and looks gorgeous! Add comment

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Review about The Bradford Exchange Mickey Embrace Ring from Newville, Pennsylvania
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Nothing needs said besides these are JUNK! Same story. Ordered before Christmas to garuntee delivery before Christmas. Received JUNK on JAN 21st!!! Pissed off!! Read more

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Brought a Sophia doll for my daughter for Christmas, picture shows a reborn doll that looks like a baby, I paid in full, doll arrived, doll looks like a cheap doll you can pick up in any shop for $20, $250 less than what I paid. Then they sent me another bill saying that I have to pay more as this amount was left off total. What a load of ****. Last time I will deal with them and I now need to... Read more

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I received two items I did not order, refused one and never got my credit on my charge card. Still waiting for a return label, that they never sent out, to send other item back. So difficult to get through to the company, phone wise and also email, they hardly ever respond. Not doing business with them again! They send items and charge your credit card and when you try and cancel, they tell you... Read more

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