The Bradford Exchange
The Bradford Exchange Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Bradford Exchange has 2.3 star rating based on 943 customer reviews. Consumers are mostly dissatisfied.
30% of users would likely recommend The Bradford Exchange to a friend or colleague.
- Rating Distribution
Pros: Good products, Unique items, No pros.
Cons: Customer service, Poor customer service, Failure to honor guarantee.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Bradford Exchange has 2.3 star rating based on 943 customer reviews. Consumers are mostly dissatisfied.
30% of users would likely recommend The Bradford Exchange to a friend or colleague.
- Rating Distribution
Pros: Good products, Unique items, No pros.
Cons: Customer service, Poor customer service, Failure to honor guarantee.Recent recommendations regarding this business are as follows: "Stay on the line. Don't request a call back", "Don’t order from Bradford Exchage.", "Not buy from here", "You may not get what you think your getting", "Stay FAR away from them!".
Most users ask The Bradford Exchange for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
You asked for a review by sending the same question email each time guess I have to reply. Be. No. No but when I
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Olympia, WashingtonI was not helped
User's recommendation: Not buy from here
Return
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost checks and refuse to help
- Pricing
- Customer service
Preferred solution: Full refund
User's recommendation: Stay FAR away from them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse Advertisement & Worst online purchase EVER!!!
*** no!!!!
The names and hearts were upside down & it was impossible to read without my phone to take a picture then zoom in on it. I called and they told us to "just throw it away" and they would be resending a replacement only to find out the entire order was cancelled and refunded. I had to do a whole new order. If I wouldn't of called, no replacement would of came.
This was by far the worst online purchase either one of us have ever made!!! They offered a $10 mail in rebate for our inconvenience and trouble.
I told the rep that I was offended and that was a joke and did not want the rebate because we would NEVER buy anything from this company again!!! I recommend looking elsewhere for your personalized gift!!!
- No pros
Preferred solution: Deliver product or service ordered
User's recommendation: Run the other direction!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonFalse advertisement!!!
My husband ordered me one of your personalized necklace with pendant. It was $200 & the quality of the item we received today was HORRIBLE!!!
IT WAS THE WRONG NAMES, it was upside down and we can't eben make out what it says . We hadto take a picture then zoom in only to see it read "Mark and Kathy" instead of "Kristopher & Jessica"
I realize mistakes happen but this is ridiculous. I called today to and spoke with a guy that put in for another one to be made and shipped back out which we won't receive by Christmas.
I want to send someone a pic of the one we received so you all can assure me the next one won't come the same way. It looks NOTHING like your picture on your website but that is what we ordered and that is what we want.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Buffalo, New YorkResolved: Where is my tk sleep sound machine?
Company fixed the issue and I have been provided with apology. Talk to themon the phone, told them product or money back, got my money back today
Terrible,would not order anything from them again.Update just called them and they do not have the money order. I wrote to them and said I would pay after the holidays, they said they canceled the order. Why would they cancel when I wrote to them I would pay after the...
User's recommendation: Would NOT buy from this company that's been in business for 15 years, buy Amazon, better company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Richmond, KentuckyI am not upset about anything. I just had a question. I am enjoying my two sets of coins.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm angry
- Customer service
- Christmas guaranteed shipping
- Shipping
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Edmonds, WashingtonNo items received
will not do business with them again
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Watertown, New YorkShameful
Shameful. I have been a loyal customer for years now and have spent a lot of money at Bradford Exchange.
I purchased the Thomas Kinkade night before christmas story house last year and used it a couple times. Opened it this year and used it once. Now it doesn't work at all. No lights, no story, nothing.
I call the B.E. help desk knowing that I'd be out of warranty but hoping I could purchase a part or something to make it work again as it's one of my daughter's favorite things about Christmas. I was not looking for a handout but a Fix that I was prepared to pay for. I was told that because it's a year and a month from purchase, there is nothing they can do and that I have to buy the entire $220 dollar item again.
For a company that prides themselves on quality, this doesn't seem like it was a priority at all.
I'll no longer purchase any items from this "company". Shamefully
User's recommendation: Just don't
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not sent discussed item
- Nice things
- Not everything deceivers
Preferred solution: Full refund
User's recommendation: You may not get what you think your getting
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService Issue
Greetings unfortunate soul who is reading what has got to be a deluge of grievances aimed at this abyss of a so-called company. I ordered a 9-foot Northern Lights tree from the illustrious Hammacher Schlemmer last year.
After a month, I checked on the status of the order over the phone only to find out that the item had been out of stock when I ordered it. I had only received an order confirmation, not any kind of notification that I would never actually receive it.
I assumed that would be a one-off, unfortunate mistake, as the company then sent me a slightly different Northern Lights tree at a dazzling $25 discount. Here came this year, however. I plugged in the tree for its second Christmas, and found that none of the buttons on the control box worked.
The tree is orange, and that is all it agrees to be; so sad that I missed using it for Thanksgiving.
I called again and was quickly told that I would be sent a replacement control box that I should expect to receive within a week. I didn't. I called yet again after waiting for nearly a month and was told that the order for the part was never reviewed at the Hammacher warehouse and that it was therefore never sent. I was assured, though, that I would now receive the part within an ever-so-ambitious 48 business hours.
You'll be shocked at this point to read that I did not, in fact, receive anything within 48 business house.
Another week went by, and I called today. Brace yourself for this... I was told today that the employee who informed me of the expedited shipping was actually in training, and that they did not know that Hammacher doesn't ship parts during the holiday season, starting at the beginning of November.
After a lengthy hold, today's all star customer representative told me that a case has been initiated on my behalf - a CASE! I feel better already.
He told me to take a video of the product not working and attach it to this email and send it to this surely award winning customer service department. He said that after this email is received, there will be a one-to-two day processing period before which said department MIGHT decide to send me a replacement product, which would take another 4-8 business days to make its way to me.
I'm pretty sure he was just rolling dice to come up with numbers at this point. In any case, I have provided a link to such a video at the bottom of this email.
I'm sure this transactional escape room of a process won't end here, but do enjoy the cinematography. Also, so that you are prepared for the possibility that I may go so far as to click "Not Good" when rating your response to this message, just know now that this has been, altogether, the most abhorrent customer non-service I have ever experienced- and that I will take a bitter pleasure in sharing this story on every scrap of social media that I can still remember how to log into.
https://drive.google.com/file/d/1GPI1hd4ZF7tpX6PgNUbleYxLkmA7FsxF/view?usp=drive_link
Preferred solution: Deliver product or service ordered
User's recommendation: Run away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder inquiry
- Cant get ahold of anyone
- Cant get ahold of anyone
Preferred solution: Full refund
No service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on an item i ordered
Preferred solution: Deliver product or service ordered
User's recommendation: I will order more items in the future right now I just want to get the item that i orderedst want to get this item ordd
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He is cheap.