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1.7 Based on 136 reviews
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I ordered a clock for my mother from The Bradford Exchange. A few months later, I was receiving every kind of advertisement, junk mail, and charity request ever mailed. When I received a large, thick envelope from The Saint Edward's Indian School wanting money, I called the school. I asked the lady that answered where their school got my mailing information and she stated, "from the Bradford Exchange". I called Bradford Exchange and was told... Read more

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I like the products. I couldn't find my account on line or my order number. I looked for a phone number and there wasn't one anywhere on the website. If you fix those issues I think your status will improve a great deal. Thanks for listening.

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This is by far the most fraudulent company I have ever ordered from. I will never order from you again! Everyone I spoke to at the Bradford Exchange lied to me and told me that USPS priority mail does not provide a tracking number. They told me that my package will arrive on several different days when I had paid extra to have it sent to me EXPRESS 1-3 business days. I still do not have my package and have no idea where it is!!!!! They took my... Read more

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I paid off all my accounts to the tune of $497. Then I begin receiving bills again. I called and was told that the gentleman forgot to include one. I paid it Then two months later, I sent in a 50% payment, it has been nearly one month and no product. I have been trying to reach the customer service and it is a constant transfer, a big circle of holding and being transfered. Very sad customer service, and sometimes overcharging for... Read more

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In June 2016 I ordered 2 granddaughter music boxes as gifts for being in my wedding. Prior to ordering I called the Bradford Exchange and was told both styles were in stock and I would receive the music boxes in about 3 weeks after they were engraved. One box was received on time as promised. When I called to inquire about the whereabouts of the other box, I was told it was now backordered and would arrive at the beginning of August. Well, it is... Read more

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Please look at the bad reviews before purchasing it will safe you time and hassle for sure. I have purchased 2 coins from 2 orders- directly from their website. 1st coin arrived 1 month later 2nd coin they are saying payment did not go through- 1 month later after making the order. It would have taken 3 months to arrive from time of purchase anyway. The price of shipping is outrageous and they do not even offer combined shipping if was to... Read more

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The worst experience ever with a coming three months no product then they say i cancelled my order and no refund it was horrendous will never recommend to any one

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Recieved item, returned item with note, item not glass as advertised, recived invoice for payment $48.94 for item I returned.I find this very wrong and I will not pay this invoice. I will also express this practice with others and advise them to not order from your company due to this type of practice.

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Let me start by saying that my description is going to contain sad personal information that is extremely difficult to share. With that said, I ordered a small "songbird serenade" music box for my mother's birthday. I placed the order on August 16th, thinking it would arrive by August 25th in time for her birthday. This will be my mother's last birthday as she is terminally ill with stomach cancer and is in hospice. She cannot eat, is having... Read more

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Bradford exchange had an offer in the Parent magazine stating if you mailed the card in with your address, that you would get a free snow globe and would only have to pay for shipping. However when the globe finally arrived, a bill for $70 (the full charge) came with it. I have now received notification that they will be sending my bill to collections. I have emailed them multiple times to inform them of the situation and they only say "if you... Read more

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