The Bradford Exchange - Cannot Return an Item that was a gift and the wrong item was sent

I have made multiple phone calls to return a gift that I received from my mom. They would not process the return without speaking to her.

She called and they sent a return label with her address on it and not mine. I do not live anywhere near her and cannot return the item with USPS with her address, not mine. They told her to send it anyway and they would sent her a refund check. They are like talking to robots and are trained to deflect from the problem.

It is obvious that they do not want you to return anything, for any reason. They are preying on the elderly and the fact that they do not understand how to resolve issues online. I have tried to get them to have someone from the actual company to contact me, but they refuse to do that. So, basically I am stuck with the wrong item and a major issue to deal with for my birthday.

This company is nothing but a scam. Please stay away!!!