The Bradford Exchange
Reviews and Complaints
Ocoee, Florida
Paid in November they are still billing me,
- - Card charged for the order and billed twice.
- - No written proof; reps say it's resolved.
- - Delivery took six weeks; expedited shipping is not refunded.
Ordered and paid by debit card, paid expedient shipping charges for 2 day delivery in Nov. Paid, double charged still bilingual me after numerous calls to customer service.
Reps tell me not to worry taken care of, won't sent email to state taken care of won't provide any reference number to confirm transaction billing will stop. Just got another request for payment in mail it is April 2026. Bradford, exchange won't stop sending me collection. Letters every month.
They can already see it was debited on my credit card.And they're still saying, I owe, then the order took six weeks to get to me.They won't refund my expedited.Shipping customer service will talk to me on the phone, but they will not send anything in writing.Saying the matter's been corrected, but they keep telling me it is. Very *** off consumer.
Do not order anything from this company. Do not order anything from this company
User's recommendation: Do not order anything from this company. They'll debit your your debit card. Delay your shipping, not reimburse you. The extra fees but yet customer service after you try to get through for a 1 hour. They'll pick up, we're so sorry. We're sorry you've been an inconvenience but they will never put any resolution in writing that it's been completed. Might always conversation to them is. What do I have in writing? Saying that what you're saying is gonna be fixed. Don't worry, ma'am, you will not receive any more correspondence.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Thanks for the refund, but my $16.99 for rush delivery I haven't received because my merchandise didn't come to me the next day. It came almost a month later, so I'm looking for that $16.99 to be returned. They mentioned they would return it, but I haven't heard anything since.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm writing to request to be removed...
- - Requests removal from all Bradford Exchange mailing lists.
- - Says pamphlets cause junk mail and will buy online in the future.
I'm writing to request to be removed from your mailing list.
I no longer want to receive your pamphlets from all Bradford Exchange entities. To much junk mail.
In near future if i decide to buy, I will go on line.
Please and thank you. (remove my name from your mailing lists)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maiden, North Carolina
Unauthorized charges to be stopped immediately
- - Unauthorized Bradford Exchange charges on PayPal and Cash App.
- - Accounts compromised; stop pending and future charges, pursue refunds.
Yes, I noticed that I was getting a bunch of unauthorized transactions from the Bradford Exchange on my PayPal card and my Cash App card, and it has compromised both of those accounts and wiped them out. I need to stop these transactions, and while they're in the pending process, can we please not let them continue to go through?
I didn't want any merchandise. I haven't ordered anything. I don't know what's going on, but I need to stop, please. It's getting out of hand, and it all happened at the same time—it was like at 8:41 PM.
It was back-to-back charges, and I would like to cancel any charges that have been made and any future charges.
I'm going to have to make a dispute processing in my cards, I guess, because now I don't have any money, and I tried to talk to someone on the phone, and she was just very rude, and I didn't feel comfortable that she really has made all this stop, so I just want to do all I can do to get a hold of someone and get the reassurance that I will get my money back and will not be charged for any merchandise, and I didn't authorize any of these charges. Please, thank you so much.
Preferred solution: Full refund
Prairieville, Louisiana
Checking on my cross I ordered 2weeks ago
Send their orders on time they have the wrong address I sent them the right one and they are still selling ding it to the old trailer number
We are now Trl 9 not 11
I told them that twice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glasgow, Glasgow City
Can’t get to speak with an advisor and it’s showing in my bank I owe a lot more than what I ordered
- - There is better access to advisers by telephone, but not everyone has access to a computer or can use phones for complaints and queries about orders.
Better access to advisers through the telephone. Not everyone has access to a computer or can work phones and computers to deal with complaints and queries that they have regarding orders they placed.
Preferred solution: Account fixed out and explanation as to why I am being overcharged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wrong size
Company fixed the issue and I have been provided with full refund. Gave me my money back.
I reorder it 2 sizes bigger. I just call Bradford exchange and talk to whoever answer my call.
Ok. The lady I talk to didn't do what I ask her to do
It is ok. I never receive my return label yet.
Hi how are you doing?
I'm good. Don't know what yo say.
Shreveport, Louisiana
Backorder
- - Engine arrived first; the other cars were backordered and delays occurred.
- - Billing info was updated after initial issues; engine shipped in June.
Had to call back to find someone to change billing information. We ordered train set, got the engine, then keep getting post cards saying the next car is on back order.
We called, they said they could send the third car for now. I moved and needed to change to new bank, was told cant do that. We ask to give us someone who could help us with that and was told no one could do that. She said when third car is ready to ship they would mail us a bill.
It will ship when we pay the bill. Called back a little later and someone helped change the info.
We got the engine back in June, here it is almost March. Great business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glasgow, Glasgow City
I have got it all sorted out now
I got the issue fixed now. It was very hard to get in contact with the company, but I did in the end, and now it's all sorted out.
Alexandria, Kentucky
Its all taken care of
I need to cancel a order that I had for my Husband , it is for some military knifes. He got the case and all the knifes he wants so he dose,nt want any more
User's recommendation: All good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to return an item I ordered for a Christmas gift
- - Ring is wrong size and defective.
- - Stone fell out in 4 days.
- - Can't reach customer service after 3 days.
- - Plan legal action and won't buy here again.
The ring I ordered is the wrong size and defective. The stone fell out in 4 days!
My girlfriend is very upset and angry! Trying to talk to a customer service rep is nearly impossible. I've been trying to reach them for 3 days, and I am extremely angry. The next step is legal action.
I keep expecting a callback, to no avail. I will never buy anything here again!
- No customer service at all
Preferred solution: Full refund
User's recommendation: Order elsewhere!
Deltona, Florida
Order inquiry
Discrepancy with the bank routing number. A specification sheet was requested, verifying the routing number which I faxed to the phone number provided.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t locate order placed on 12/5
- - The person I spoke with hung up on me.
- - Order placed 12/5, shipped 12/9; stuck in Chicago with no USPS update.
- - Do not purchase from this company.
I’ll never buy from them ever again
Customer service is a joke
The person I spoke with hung up on me. My order was placed on 12/5.
It shipped on 12/9. It is stuck in Chicago. Cant get any info on where it is in the USPS system.
This company is a joke. Dont purchase anything from them.
Duluth, Minnesota
Status on returned necklace
Call lasted 24 minutes!! On hold for 20 minutes!!Never found anything on my return merchandise!!Agent said she would call back later in day when it wasn’t so busy!!!
Never heard back!It’s the 4th time I called!USPS TRACKING showed it arrived in Bensenville IL ON 1/10/26 at 6:30am and was picked up from post office at 6:30am for delivery!!Very frustrating so. Far!!
This is the third time I have tried to get some answers!
Need to find out if and when the returned necklace was received at your facility at
854 Golf lane in Bensenville , IL!!!
- So far not good
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturns
On hold forever. No call back!
Terrible service; I would avoid this company. Sends defective stuff, then can't return. Horrible.
5th and 47th president. Misprinted.
- No support
Preferred solution: Full refund
User's recommendation: Don’t do business with thiis company
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation