Espn Ouz
map-marker North Brunswick, New Jersey

Getting tried of canceling my subscription

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I need you to stop sending me trains. Cancel at least 5 times properly more. Need to talk to someone

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User's recommendation: Zero

Mary C Vlj

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Verified Reviewer
| map-marker Baraboo, Wisconsin

Bradford Feedback

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I received an item that I wanted to return. I was told not to return it.

Then I received two more of that series and I still didn't want them so I called again and was told to keep them. It wasn't that they weren't nice, it was just that I had too many.

Then I asked if I would get credit and was told that I would, but I haven't been able to verify that yet. All of the products that I have gotten from The Bradford Exchange have been very nice, but sometimes a series is just too many for an older person.

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Angel A Lyx

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Verified Reviewer

They say the ring they sale are gold but they are not gold

The Bradford Exchange - They say the ring they sale are gold but they are not gold

Be real and dont sale fake stuff telling customers that the items are real gold and everything is fake and pelling color

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Loss:
$234
Pros:
  • Be real customers
Cons:
  • Be real with customers

Preferred solution: Full refund

William S Oug

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Verified Reviewer

WHERE'S MY ORDER

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3 phone calls and 25 minute wait time in all. Spoke to 3 people and nobody knows anything even with my order number.

Last person put me on eternal hold, sounded like I woke him up, and after 15 minute, hung up and never a return call. UNREAL

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Preferred solution: My Order status

User's recommendation: DON'T ORDER FROM BRADFORD

Dewie Nxn
map-marker Bellevue, Washington

Cancel subscription i didn't apply for

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Updated by user Jan 11, 2025

I don't want no more lighters just ordered 1 please stop! I did not subscribe or have an account. I will say spam!

Original review Jan 10, 2025

I ordered 1 zippo lghter got charged 49.98, than 2 weeks later another 49.98 for another lighter, bank asked what! Now 8 Jan 49.98 i didn't ask for anything else, please no more lighters, will address as spam talked with 3 persons they kept transferring me till a hang up Fltorres51551@***.com, phone 787368**** Help! I don't have no subscription or membership, didn't ask for one, sent msgs

Please assist

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Resolved
Sederick Qum

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Verified Reviewer
| map-marker Painesville, Ohio

Resolved: Customer "service" is horrible,

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Updated by user Nov 01, 2024

Frustration

Original review Nov 01, 2024

I have tried to contact them about a $26.00 charge for shipping should be $7.99. I waited on hold for over 30 minutes each time until I hung up in.

It should never take that long all of the time! I like the jack skellington train, but do I want the rest of the set???

I don't know if they're going to rob me! Tami M

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Shiela H Whz

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Verified Reviewer

Lost package

The package was delivered to a old address I had 10 years ago .I have tried calling sent emails and unable to speak to anyone.

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Loss:
$100

Preferred solution: Replacement of my order

Resolved
Linda J Sut

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Verified Reviewer

Resolved: I’m trying to find out the status of my order

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I placed an order last Friday. The information and confirmation were supposed to be posted by Monday, but so far I have heard nothing.

Please let me know the status of this order. It is for the Thomas Kinkade musical prayer jar.

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Anonymous
map-marker Dallas, Texas

I’m irritated

November 10, 2024 I ordered a messenger from heaven watch. I still havent received it.

Ive only heard once from them. They ran out & were waiting for some more to come in. The first person I talked to was friendly & said should be anytime . Next time a person said up to 6 months.

I will NEVER get anything else from them.

I hope they see the comments. I see Im not the only one frustrated

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User's recommendation: Beware

Gian Djn
map-marker Round Rock, Texas

A charge on my checking account.

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I called regarding a charge to my checking account. I have not ordered anything since December.

I ordered the panda necklace for my niece. I have not ordered anything since.

So what is the charge of 36.44.for. Thank you.

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Rickie Hwn
map-marker Menifee, Arkansas

Begging for help - please please get me a LIVE HUMAN SO I CAN PAY AN OVERDUE BILL -

I have been sent an overdue bill - I want to pay and stop all business w Bradford exchange - had no ideal I had signed up for an ongoing coin collection- you people will absolutely ruin my good credit- but you just cant be reached to allow me to settle this and get away from this insanity- Im at 501-912-****

Jerry Townsend

22 Billy Drive

Mayflower, Arkansas

72106

I dont have acct information

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User's recommendation: Great products - just can’t talk to real humans to settle any problems

Kimbella Pdc

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Verified Reviewer
| map-marker Vega Baja, Vega Baja

Envié productos a customer service.

He intentado innumerables veces de comunicarme con Uds. y no contestan o no hablan español Me enviaron unáis vagones de la colección de Coca-Cola los cuales yo no quería. Luego de muchas cartas de cobro decidí enviarlas por correo y esperar por

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User's recommendation: Lea bien. Si no sabe inglés no compre.

Steffani Nvc

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Did not receive my entire order.

I ordered 2 necklaces (Snoopy & Philadelphia Eagles) and only received one (Snoopy). I tried to reach out to customer service and the respond was, you have to reach out to the supplier.

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Larry S Opv

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Verified Reviewer

Your products are junk

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Have a snow globe and a Nativity scene Christmas tree. Had them 1 year and neither works.

Very expensive.

I called and they refused to repair it. I would not buy another product from this junk company

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Loss:
$200
Cons:
  • Have junk

Preferred solution: Full refund

User's recommendation: Don’t buy from this company

Unhappy i

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Verified Reviewer

Turned Over to Collections for Supposed Charge in 2021

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Keep getting text messages from National Recovery Service for a debt collection. Finally called and they said I was turned over to them from Bradford Exchange for an order in 2021.

I explained I have no idea what they said I ordered and why is it three years later they are trying to collect $75. 1. What business in this day and time ships anything without being paid first? 2.

I have never ordered a Christmas tree from this company. 3. I have never received any correspondence or bills from this company. 4.

I have called multiple times to Bradford Exchange Customer Service and end up in perpetual hold. No one ever answers.

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Cons:
  • Bogus collection
  • Never answers phone

Preferred solution: Apology

User's recommendation: Bogus Collections from Bradford Exchange.