
The Bradford Exchange
Reviews and Complaints
Getting tried of canceling my subscription
I need you to stop sending me trains. Cancel at least 5 times properly more. Need to talk to someone
User's recommendation: Zero
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Verified Reviewer |Bradford Feedback
I received an item that I wanted to return. I was told not to return it.
Then I received two more of that series and I still didn't want them so I called again and was told to keep them. It wasn't that they weren't nice, it was just that I had too many.
Then I asked if I would get credit and was told that I would, but I haven't been able to verify that yet. All of the products that I have gotten from The Bradford Exchange have been very nice, but sometimes a series is just too many for an older person.
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Verified ReviewerThey say the ring they sale are gold but they are not gold
Be real and dont sale fake stuff telling customers that the items are real gold and everything is fake and pelling color
- Be real customers
- Be real with customers
Preferred solution: Full refund
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Verified ReviewerWHERE'S MY ORDER
3 phone calls and 25 minute wait time in all. Spoke to 3 people and nobody knows anything even with my order number.
Last person put me on eternal hold, sounded like I woke him up, and after 15 minute, hung up and never a return call. UNREAL
Preferred solution: My Order status
User's recommendation: DON'T ORDER FROM BRADFORD
Cancel subscription i didn't apply for
I don't want no more lighters just ordered 1 please stop! I did not subscribe or have an account. I will say spam!
I ordered 1 zippo lghter got charged 49.98, than 2 weeks later another 49.98 for another lighter, bank asked what! Now 8 Jan 49.98 i didn't ask for anything else, please no more lighters, will address as spam talked with 3 persons they kept transferring me till a hang up Fltorres51551@***.com, phone 787368**** Help! I don't have no subscription or membership, didn't ask for one, sent msgs
Please assist
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Verified Reviewer |Resolved: Customer "service" is horrible,
Frustration
I have tried to contact them about a $26.00 charge for shipping should be $7.99. I waited on hold for over 30 minutes each time until I hung up in.
It should never take that long all of the time! I like the jack skellington train, but do I want the rest of the set???
I don't know if they're going to rob me! Tami M
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Verified ReviewerLost package
The package was delivered to a old address I had 10 years ago .I have tried calling sent emails and unable to speak to anyone.
Preferred solution: Replacement of my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I’m trying to find out the status of my order
I placed an order last Friday. The information and confirmation were supposed to be posted by Monday, but so far I have heard nothing.
Please let me know the status of this order. It is for the Thomas Kinkade musical prayer jar.
I’m irritated
November 10, 2024 I ordered a messenger from heaven watch. I still havent received it.
Ive only heard once from them. They ran out & were waiting for some more to come in. The first person I talked to was friendly & said should be anytime . Next time a person said up to 6 months.
I will NEVER get anything else from them.
I hope they see the comments. I see Im not the only one frustrated
User's recommendation: Beware
A charge on my checking account.
I called regarding a charge to my checking account. I have not ordered anything since December.
I ordered the panda necklace for my niece. I have not ordered anything since.
So what is the charge of 36.44.for. Thank you.
Begging for help - please please get me a LIVE HUMAN SO I CAN PAY AN OVERDUE BILL -
I have been sent an overdue bill - I want to pay and stop all business w Bradford exchange - had no ideal I had signed up for an ongoing coin collection- you people will absolutely ruin my good credit- but you just cant be reached to allow me to settle this and get away from this insanity- Im at 501-912-****
Jerry Townsend
22 Billy Drive
Mayflower, Arkansas
72106
I dont have acct information
User's recommendation: Great products - just can’t talk to real humans to settle any problems
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Verified Reviewer |Envié productos a customer service.
He intentado innumerables veces de comunicarme con Uds. y no contestan o no hablan español Me enviaron unáis vagones de la colección de Coca-Cola los cuales yo no quería. Luego de muchas cartas de cobro decidí enviarlas por correo y esperar por
User's recommendation: Lea bien. Si no sabe inglés no compre.
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Verified Reviewer |Did not receive my entire order.
I ordered 2 necklaces (Snoopy & Philadelphia Eagles) and only received one (Snoopy). I tried to reach out to customer service and the respond was, you have to reach out to the supplier.
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Verified ReviewerYour products are junk
Have a snow globe and a Nativity scene Christmas tree. Had them 1 year and neither works.
Very expensive.
I called and they refused to repair it. I would not buy another product from this junk company
- Have junk
Preferred solution: Full refund
User's recommendation: Don’t buy from this company
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Verified ReviewerTurned Over to Collections for Supposed Charge in 2021
Keep getting text messages from National Recovery Service for a debt collection. Finally called and they said I was turned over to them from Bradford Exchange for an order in 2021.
I explained I have no idea what they said I ordered and why is it three years later they are trying to collect $75. 1. What business in this day and time ships anything without being paid first? 2.
I have never ordered a Christmas tree from this company. 3. I have never received any correspondence or bills from this company. 4.
I have called multiple times to Bradford Exchange Customer Service and end up in perpetual hold. No one ever answers.
- Bogus collection
- Never answers phone
Preferred solution: Apology
User's recommendation: Bogus Collections from Bradford Exchange.
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