The Bradford Exchange
Reviews and Complaints

I ordered a coin in July, prepaid for it, and finally received it a month later. All was satisfactory at that time.

Then I received my credit card statement the following month and found that you also charged me the same amount two more times.

That is three charges for one coin.

NO WAY!

Dates: July 31 $60.97; Aug 20 $60.97; Sept 5 $60.97

Three charges for one order! Just issue a credit for two charges and I will not report to the BBB.

They say, brilliant uncirculated coins in all their ads. These are definitely not uncirculated coins.

Dings and scratches all over them. Most definitely circulated coins. Do not believe these people for one minute.

Trying to cancel your subscriptions is next to impossible. Once they know you want to end, they will not respond to you!

Got thru the first time and was told a mailing label was going to be sent to me. I never got it so I asked one to be mailed.

Also never got that one after waiting over a week. So tried calling back and after a couple of minutes was asked if I preferred to keep holding or be called when the lines cleared, press one. I did but no one called.

I just want a mailing label to return a product I did not want. BTW, my phone IDs spam calls or unknown numbers.

You can hire people that speak English so that your customer can understand what they're getting and the price. Also, you need to have a sales person who answers the phone for customer service not speak 100 miles a minute on top of the accent it's very difficult to understand what they are saying... This was not a pleasant experience for me!!

Balances for my different accounts cross ring size 5,necklace , Balances on each account. Payments on each account

Got a collection notice for a damage ring an it called an sent several letters an was told this would be taken care of guess I will take this up with my lawer

Havent been able to anyone at Bradford Exchange customer service. I continue to get rid of this company and it is very difficult together in contact with anyone.

Someone at the Bradford Exchange tried to bill my credit card numerous times for just one purchase. This left me stranded while trying to buy my wife's medicine. I called my bank; my card was flagged due to this issue.

I ordered checks, then was subsequently charged $16.95 a month for 9 months afterwards for a so called "Rewards Program" I did not enroll in or approve. So far I have been charged $152.55 total.

They say they will credit me back $101.70 of it only.

Very rude person on the phone. ???

940014****68-1 Order number. Please advise when this order will be shipped.

I received an email that said it was shipped with an invalid tracking number. Please advise

Holly Blixt Powell

I recently bought the Halloween table top tree. I did not understand the 3 step pieces.

I received the Jacks house and the tree. What I wanted to find out if I will still be getting the

The ornament pieces for the tree.if not need to know if I can buy them.

This is a gift. If I cant get decor for the tree, will return it.

I should be paying for the one item at a time not more then twice been taken out of my account, I'm concerned not to overpay and say the company saying I haven't pay for the item, hope you understand this situation. Thanks

LOVD THE LOOK OF THE KITTY NATIVITY PIECES,, ORDERED FOR A LADY,,, WAS CHARGED DOUBLE WHAT THE AD SAID,, WHEN I COMPLAINED, I WAS TOLD THATDO NOT TRUST THE ADS I HAD TO SEND A 24 DOLLAR REGISTERED LETTER TO CANCEL.

Lies and deceptive practices. Gives an option for payments, and then they tell you your item shipped.

When it never arrives, but your bank has been charged the 1st payment, I called and was told I didn't 'qualify' for payments and I had to pay the full amount upfront before they ship it. They already charged me the first installment! No refund, no explanation.

Had to close my card and have my bank issue a new one. Don't order from them!

I received an email on Friday telling me that my these coins are finally showing up after you delinquent delivery service. You were sending them next-door according to the email I had sent to 44 Randolph they never received them.

I didnt receive them.

I want my coins. I spent $169 for them if you cant deliver them then return my money and I will mark you as worthless.