The Bradford Exchange
Reviews and Complaints
Springfield, Missouri
Rewards
I don't want the reward whatever. I am being charged 16.95 per month...what for???.
...Not only that, but I didn't authorize it and I want it refunded. I ordered checks from you which aren't even correct and I can't even use.
Rebecca Voges
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Verified Reviewer
Wrong name on item
Several months ago, I ordered the Army messenger bag for a friend, but he gave me the wrong last name. Could I return this one, and reorder a new one with the correct name?
The correct name should read:
General OConnor, or Gen.
OConnor, whichever will fit in the space. I apologize for the mistake.
I do not have the order number, I am sorry.
Preferred solution: Reorder with the correct name
Portage, Wisconsin
Your customer service sucks like to talk to a human
Waiting on shipment you took my money but nothing I sent e mail a week ago no response after this order I will never order from you again
Lexington, North Carolina
Billing issue
I didnt ask for a coin I was sent.
I did decide to keep it for my grandson, but it was $50.27.
I made a payment of $25.00 on account on the invoice sent with my debit card numbers. A week later I checked my bank account and saw Bradford took out the whole $50.27!!
That's illegal isn't it? They changed it.
User's recommendation: Leave Bradford exchange alone !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colorado Springs, Colorado
DO NOT DO BUSINESS W THIS BUSINESS! COMPLETE SCAM!!
Ive been trying to order something since May and I keep getting letter saying I need to call to make a payment. Ive done that many times and they continue to tell me that I need to make a payment.
It is now almost October and have still not received my merchandise
User's recommendation: Do not do business with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't find check design I selected last order - my customer ID is7785****
My name is Judy Shelton & I want to order new checks for my personal bank account re: "Police" . I have searched through your entire check selections & never found "Police" which is the design I chose for my last order.
I found Firemen, Fire Rescue, EMS, & all branches of the military! Where is the selection for "Police"? I called your Customer Care Dept. today (7/31/24) & left my phone# for a call back but never received a call back, so I'm emailing you in hopes to get my question answered.
I work 5 days per week & get off work @ 3:30pm CT each day. I would appreciate a response as I need to order new checks ASAP please.
Again, my Customer ID# is 7785****. The cell# I called in today was 806/781-**** but you can also reach me at 806/781-****.
Preferred solution: answered previously
User's recommendation: I just need to order new checks & need a "yes" or "no" if they still have the same design I ordered last time I ordered checks from Bradford Exchange. For some reason I am now a member of their Pissed Consumer Team??? I just need some new checks - I'm disappointed in you Bradford Exchange - you seemingly have become too complicated for a simple check order.
Milwaukee, Wisconsin
Ring size
I have no idea where they are located but offices are closed!! Its 12:30 in my state. They say call during business hours WHEN IS THAT?!!!
User's recommendation: Don’t do it if you can’t contact customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I order one ring and a gold change with a heart and they engraved the wrong name and sent me the wrong size.
I ordered a ring with a gold chain and a heart. First, they engraved the wrong name on both of the items and the ring was supposed to be size 7, but they sent me a size 11. Now, they are going to send me a replacement, hoping this time they do it right.
Preferred solution: My replacement with the right names and sizes of ring.
Chicago, Illinois
847854****
Problem with duplicate orders. Had to cancel futures orders.
Agent was very helpful. I think Cindy is an asset to your company.n
Orchard Park, New York
150.05 was taken out of my account don’t know why I didn’t order anything and I paid the $111.69 that I owed do to my card reissued would like the 150 returned I am on Ssi need the money back please
I have been ordering from you for many years and I plan on continuing if this is resolved I need the $150.05 back I am on ssi please call me or return the money I owe you nothing 716-341-****
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Verified Reviewer
Company is unreachable
They sent me a product I did not order. There is no response from the phone number.
I waited on the phone for 20 minutes. I then requested a call back an hour ago and still have not received a call back.
- No customer service
Preferred solution: Cancel order that I did not request
User's recommendation: Avoid the company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I’m trying to find out my billing information and I don’t seem to get any where
I'm trying to talk to customer service to find out what my balance is. 01-396**-** / 01-396-3** **-3961*-*** / 01-3961*-***.
Preferred solution: Need information reference my billing.
Newport News, Virginia
My ordering did this already
I recently bought the nativity Christmas tree with the angels on it and I received the nativity set but not the tree with the angels on it Im not happy I paid good money and I want the full order
Thank you
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Verified Reviewer |
Aurora, Colorado
Checks incorrect
I received a booklet of checks. They were stapled incorrectly; I cannot pull them out without tearing the check.
I'm very disappointed in the checks and service. I tried to call on 8-20 at 12:15 pm, they said to call the next business day.
What kind of business is this? I will never order from this company again.
User's recommendation: Don't buy for this company.
Bartlett, Illinois
I ordered a necklace two weeks ago and haven’t received it yet. And i email them and they don’t respond back ever. I just want to know what is going on.
I feel that they can at least contact me and verify my order. They took money from my account and dont let me know what is going on.
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