The Bradford Exchange
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I've only had my bracelet about 2 months, it's fading,I have been trying for 2 weeks to get in touch with a human form the company.No such luck,I want to return the bracelet and get a refund. My
I want a refund of $141.00. This bracelet started to fade in about 2 months.
I received it for my birthday. I want my money back.
- Looks good
- Not what it appears to be
Preferred solution: Full refund
Cancel future orders
Too hard to get in contact with customer
i called when they first open in the morning and they dont answer the phone.
User's recommendation: You can’t order one or two things at a time without Bradford continuing charging your bank acount.
Refund
I sent a ring back at the end of June, they revived it on July 7,2025. I have been in contact thru chat 4 times and one time I finally got thru to speak to a person.
5 times I have been told a different story about my refund. I tried calling today August 4,2025 at 8:40 from California the recording said they are closed but according to the website they are open from 9 to 5, mountain time so should be open. Such a bunch a bull every time I get in touch with them. Im at my wits end trying to get my refund!!!
I have ordered from them many times over the years but never again. So I guess I have to wait till tomorrow to try again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
Harry R.Hiitchcock has ask for a return lable by calling 2 times and texted 1 time and has never recieved one yet it's been almost 4 weeks now. Please send him one for the Trump $2 dollar and the wooden case that came with it.
We do not understand why we have not received a label yet. Harry is a regular customer and buys alot from you. Please do not sent anything else unless he ask for it since this has happened and he can't get a return label or a answer.
Just send the label please. And thank you If you have any questions feel free to call .
Home 317243****
Cell 317997****
User's recommendation: Fair
Could not get anyone on any of the number provided
Just has a simple question about my subscription. Not calling to complain, or u satisfied with an order.
Just want more information about my subscription. I finally emailed the customer service and now waiting for a reply
Customer service
I called and they were to call me back. I called them back and asked for sales instead of customer service and had someone on the line within 3 to 5 minutes.
The lady that help was very efficient and I appreciated that. But if I ever need to call back. I will push whatever number is for sales because that gets you there quicker than customer service.
They did finally call me back about 530 that evening. I had placed the original call at 9 AM.
Miami, Florida
Horrible customer service
My husband ordered the coin collection for 45&47 president. Each coin should have a Certificate of Authenticity. The first coin arrived without it . It's not even engraved. There's a gold paper printed with the info and instead of 45 & 47 it shows 5th & 47th. which we actually just noticed. When we first called we spoke with Alyssa who asked for the SKU numbers in order to get the certificate sent out. We never received it so we called back and spoke with both Mart and Supv Glen who refused to send certificate claiming it's only sent when entire collection is purchased.
SUCH ***
The coin is defective because the info is incorrect, however, even if the coin we received had all correct information, we would have had nothing to prove it's authenticity so it would've been useless, if, in the future we we trying to do anything with the coin
Bradford customer service stinks I won't be doing any future business with them
User's recommendation: I'd stay away from Bradford
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I will not paying to talk the someone
After texting about getting return label to talk with a person I was text a credit Card form to pay $5 to continue with my problem and talk to a person for $5.
User's recommendation: Don't mess with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRoseallie doll
My name is Sandra Warner. I was wondering if you received my reservation for the Rosealie doll.
I haven't heard anything.
Thank you,
Sandra
- I have always been happy with them in the past
Preferred solution: Deliver product or service ordered
User's recommendation: If you have a question, ask.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest Refund - Item not received
I cannot rate their customer service or their integrity low enough!
On May 22nd, tracking indicated that presort processing was completed. There has been no additional tracking information since May 22nd, and the order has not been received. On May 26th, I attempted to contact customer service by phone but hung up after holding for 20 minutes. On May 27th, I again attempted to contact customer service but requested they return my call as recommended by your recorded message, but after 8 days, my call has not been returned.
I no longer expect nor want the order. Please issue a full refund to my credit card immediately.
- Order never received
- Unable to speak to a real person
- Unable to contact customer service after repeated attempts
Preferred solution: Full refund
User's recommendation: Buyer beware! Do not purchase!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtra Fees
They add a fee per month make it hard to cancel. I have tried to cancel and no reply. I would appreciate my fee cancelled and would consider buying from them in the future.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed return label
Don’t order anything free or you will sent every month and they do not respond to call email at all
We have asked for a return label to send this stuff back, and they didn't send it. They prey on elderly people and then can't get a return label to ship it back.
They want us to pay. I feel it is very wrong and can't talk to anyone in customer service.
User's recommendation: Don’t get anything from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges coming out of my checking account
Ever since I have ordered from your company every month or 2 weeks a 16.95 keeps coming out of our checking account. We want the last 2 credited ASAP. THIS is causing OVER DRAFTS
Missing items from my recent order dated(July 14th,2025)
Customer name:stacy m.savelkoul**email address:ostacey416@***.com**product**tk sound machine**[I recently ordered the sleep machine and the shipment was missing #14 3.5mmheadphone *** and USB adapter**I only got the USB cable.please ship me the #2 missing parts!!thankyou>>stacy m.. savelkoul
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAsking about delivery
Will not buy from you again. Very poor customer service.
I've been calling since Friday and have never been contacted back. You won't lose your place in line.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use customer service
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