The Bradford Exchange Contact Information

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Summary of The Bradford Exchange Customer Service Calls

2409 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
03:46 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact The Bradford Exchange to Ask about:

Payments and Charges:

  • “Billings”
  • “Charged twice in one month”
  • “Over due payment”

Request for Information:

  • “Recent order question”
  • “Checking for shipment”
  • “Want to know how much longer before my order? is ready.”

Shipping and Delivery:

  • “Tracking a check”
  • “Did not receive my item but received billI received a bill for an item I did not receive”
  • “Wrong item sent ruined my surprise”

Return/ Replace:

  • “Replacements”
  • “Returning $155 package”
  • “Return and cnx order”

Activation/ Cancellation:

  • “Oder was cancelled”
  • “Cancell subscription”
  • “To cancel an order”

Product/ Service:

  • “Broken part”
  • “Want to order a wedding band set”
  • “My Order was broken”

Account:

  • “I ordered two strengths of Saint Michael's son dog tags into 54 43 as a deposit all of a sudden I checked my account and 24 and change was for back of my account and I didn't know from where so I called my bank and and I noticed too much money in my”
  • “To find out my account number”
  • “Why are ypu taking money out of my account i havrnt ordered anything”

Refund:

  • “Refund of money”
  • “Refund money”
  • “My stuff never came want a refund”

Staff:

  • “Lousy service you are billing me for something I have not received that's why I don't buy from you I have return two items to you honestly now you say you have sent me another coin I have not received it I don't want anymore or you coins their junk i”
  • “Poor customer service”
  • “Complaint about services and attitude”

Cards:

  • “Credit card issues”
  • “Need to change numbers on card”
  • “I change my debit card”

Other:

  • “Purchase”
  • “Change of address”
  • “My order says you do not have my address to mail my purchas”

The Bradford Exchange Rating Stats

2.0 out of 5 stars
based on 363 reviews
See all 922 reviews

Rating stats

  1. 192 reviews
  2. 74 reviews
  3. 44 reviews
  4. 28 reviews
  5. 25 reviews

About The Bradford Exchange

Top 5 The Bradford Exchange Services

Shipping Service, Customer Care, Advertisement, Deal, Sales Representative

Top 5 The Bradford Exchange Products

Ring, Check, Coin, Subscription, Plate

Top 5 Likes about The Bradford Exchange

Your products, Ease or ordering, Way they rectified an incorrect shipment, Uniqueness of items, Unique items

Top 5 Dislikes about The Bradford Exchange

Poor customer service, Customer service attitude, Customer service follow up, Run around, Failure to honor guarantee

Summary

The Bradford Exchange was established in 1973 by Mr. MacArthur as a computerized trading center for collections items with limited circulation. The company is a manufacturer and a retailer of a wide range of limited-edition collectibles, heirloom toys, coins, jewelry, watches, dolls, apparel, accessories, etc. In addition, The Bradford Exchange provides a huge choice of exclusive decorative items for home featuring acclaimed artists. The company operates both online and on-site stores. A wide range of goods is subjected to discounts and gift cards. As of 2006, the company has expanded its operations due to a number of collectibles groups, among which are Ardleigh Elliott, Hamilton Authenticated, Hamilton Collection and Hawthorne Village.

The Bradford Exchange reviews and complaints

The Bradford Exchange is ranked 98 out of 835 in Jewelry and Accessories category

Area Served

USA, Worldwide

Payment Methods

MasterCardVISA

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The Bradford Exchange Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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