Contact The Bradford Exchange Customer Service
The Bradford Exchange Phone Numbers and Emails
Toll-Free Number:
-
(866) 503-9057
Customer Service:
-
(877) 518-2644For questions about The Bradford Exchange Rewards program
Accessibility:
-
(866) 824-0170
General Info:
-
(877) 903-1696
The Bradford Exchange Emails:
The Bradford Exchange Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The Bradford Exchange Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call The Bradford Exchange is (866) 503-9057. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 59% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as The Bradford Exchange may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The Bradford Exchange Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call The Bradford Exchange is (866) 503-9057. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 59% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as The Bradford Exchange may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call The Bradford Exchange mainly because of request for information, shipping and delivery.
21% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact The Bradford Exchange is CustomerService@bradfordexchange.com. 99% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact The Bradford Exchange Customer Service?
Most Popular Number:
| Total calls: 3 377 | Issues resolved: 206 | Last call: Feb 10, 2026 |
Contact Information
The Bradford Exchange Website:
The Bradford Exchange Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 6:00pm (Central Time)
The Bradford Exchange Customer Service Reviews
It is ok. I never receive my return label yet.
Hi how are you doing?
I'm good. Don't know what yo say.
Got thru the first time and was told a mailing label was going to be sent to me. I never got it so I asked one to be mailed.
Also never got that one after waiting over a week. So tried calling back and after a couple of minutes was asked if I preferred to keep holding or be called when the lines cleared, press one. I did but no one called.
I just want a mailing label to return a product I did not want. BTW, my phone IDs spam calls or unknown numbers.
Just has a simple question about my subscription. Not calling to complain, or u satisfied with an order.
Just want more information about my subscription. I finally emailed the customer service and now waiting for a reply
How Good is The Bradford Exchange's Customer Service?
Summary of The Bradford Exchange Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The Bradford Exchange?
Payments and Charges Question:
- “It's in regards to money that was tooken for my debit card on the third of February.”
- “Suspected fraudulent purchase”
- “Payment date confirmation”
Request for Information Question:
- “Order inquiry”
- “Status on returned necklace”
- “To learn how to purchase the Cardinal pendant named ALWAYS”
Shipping and Delivery Question:
- “My package was supposed to be delivered yesterday and it was never delivered and they said that they sent it back to the Return to Sender I just wanted to know where and why this happened t”
- “Received wrong item”
- “Did not get my shipment or here from your company yet?”
Return/ Replace Question:
- “I need a label to return an item”
- “I need to return to get a bigger size”
- “Change of address”
Activation/ Cancellation Question:
- “Cancel item”
- “Cancel membership. Close acound”
- “Order cancelled status”
Product/ Service Question:
- “I place a order and bank saying payment still haven’t processed yet”
- “Complaint”
- “Product return”
Account Question:
- “My account”
- “I want my subscription canceled for the Thomas Kincaid illuminated holiday centerpiece collection, which I did not understand the way it’s sent and how you charge and way too expensive. I am I cannot pay the price and I do not want any more sent to”
- “Balance”
Refund Question:
- “Want my money back”
- “Want a refund already shipped damaged tree back to them”
- “Refund item”
Cards Question:
- “Track down a very important order sent in on the postcard sent to me: called celebrating your special love story Elvis glitter globe.”
- “You people owe me $174 you said it was going to be on my card today and it's not on there”
- “Need to give a different card number for oayment”
Staff Question:
- “I thought I ordered the USMC 250 years of service coin. Item 924277”
- “To speakwith customer service about a product.”
- “To talk to customer service about product problems”
Employment Question:
- “Pay off”
- “Pay off balance”
- “Pay off bills”
Website/ Application Question:
- “Order not yet reflecting and website has no order on file”
- “I wanted installments”
- “Cant go into website”
Other Question:
- “Track order”
- “Pricing for silver dollar complete collection”
- “Order #14513518”
Compare The Bradford Exchange Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
