The Bradford Exchange Contact Information

Toll-Free Number:

  • (866) 824-0170 Customers with Disabilities

Customer Service:

  • (866) 824-0170 Customers with Disabilities
  • (866) 503-9057

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

The Bradford Exchange Online
9333 N. Milwaukee Avenue
Niles, Illinois 60714
United States

Other Info:

General Customer Support Hours:
Monday - Friday (excluding major holidays)
7:00 A.M. - 6:00 P.M., Central Time

Stationery printing error or wrong design
Customer Service Hours:
Monday - Friday
7:00 AM to 8:00 PM CT
Saturday - Sunday
7:00 AM to 4:00 PM CT

Social Networks:

Summary of The Bradford Exchange Customer Service Calls


Customers Contact The Bradford Exchange to Ask about:

Payments and Charges:

  • “Payment update”
  • “Canccel the 2 $ bill natioal memorial program”
  • “Billings”

Request for Information:

  • “Recent order question”
  • “Checking for shipment”
  • “Want to know how much longer before my order? is ready.”

Shipping and Delivery:

  • “Delayed Shipping”
  • “Received wrong item”
  • “Tracking a check”

Return/ Replace:

  • “Replacements”
  • “Returning $155 package” , Review #1368272
  • “Return and cnx order”

Activation/ Cancellation:

  • “I never did receive my package so I want to just cancel my order”
  • “Oder was cancelled”
  • “Cancell subscription”

Product/ Service:

  • “Broken part”
  • “Want to order a wedding band set”
  • “My Order was broken”


  • “I ordered two strengths of Saint Michael's son dog tags into 54 43 as a deposit all of a sudden I checked my account and 24 and change was for back of my account and I didn't know from where so I called my bank and and I noticed too much money in my”
  • “To find out my account number”
  • “Why are ypu taking money out of my account i havrnt ordered anything”


  • “Refund of money”
  • “Refund money”
  • “My stuff never came want a refund”


  • “Lousy service you are billing me for something I have not received that's why I don't buy from you I have return two items to you honestly now you say you have sent me another coin I have not received it I don't want anymore or you coins their junk i”
  • “Poor customer service”
  • “Complaint about services and attitude”


  • “Credit card issues”
  • “Need to change numbers on card”
  • “I change my debit card”


  • “No one answers my emails”
  • “Want to exchange merchandise”
  • “Talk about my order”

The Bradford Exchange Rating Stats

2.0 out of 5 stars
based on 371 reviews
See all 944 reviews reviews

Rating stats

  1. 194 reviews
  2. 78 reviews
  3. 45 reviews
  4. 28 reviews
  5. 26 reviews

Rating trend

About The Bradford Exchange

Top 5 The Bradford Exchange Services

Shipping Service, Customer Care, Advertisement, Deal, Sales Representative

Top 5 The Bradford Exchange Products

Ring, Check, Coin, Subscription, Plate

Top 5 Likes about The Bradford Exchange

Product, Ease or ordering, Way they rectified an incorrect shipment, Uniqueness of items, Unique items

Top 5 Dislikes about The Bradford Exchange

Poor customer service, Customer service, Customer service - follow up, Failure to honor guarantee, Run around


The Bradford Exchange was established in 1973 by Mr. MacArthur as a computerized trading center for collections items with limited circulation. The company is a manufacturer and a retailer of a wide range of limited-edition collectibles, heirloom toys, coins, jewelry, watches, dolls, apparel, accessories, etc. In addition, The Bradford Exchange provides a huge choice of exclusive decorative items for home featuring acclaimed artists. The company operates both online and on-site stores. A wide range of goods is subjected to discounts and gift cards. As of 2006, the company has expanded its operations due to a number of collectibles groups, among which are Ardleigh Elliott, Hamilton Authenticated, Hamilton Collection and Hawthorne Village.

The Bradford Exchange reviews and complaints

The Bradford Exchange is ranked 99 out of 895 in Jewelry and Accessories category

Area Served

USA, Worldwide

Payment Methods


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The Bradford Exchange Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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