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Contact The Bradford Exchange Customer Service

How to Reach a Person at The Bradford Exchange

Verified Contact Information

Toll-Free Number:

  • 1-866-503-9057
Call customer service
Send Message

Customer Service:

  • 1-877-518-2644
    For questions about The Bradford Exchange Rewards program

Accessibility:

  • 1-866-824-0170

General Info:

  • 1-877-903-1696

Legal:

  • 1-866-824-0163
    Privacy Inquiries

The Bradford Exchange Emails:

Customer Service
Media
Affiliates

The Bradford Exchange Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular The Bradford Exchange Phone Number
1 (866) 503-9057
Average Hold Time
00:08:21
Average Calls duration
5 minutes
Most Popular The Bradford Exchange Email Address
CustomerService@bradfordexchange.com
The Bradford Exchange Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (21% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact The Bradford Exchange Customer Service?

Most Popular Number:

(866) 503-9057
Total calls: 3 399 Issues resolved: 208 Last call: Apr 9, 2026

The general support number of the Bradford Exchange customer service is 866 824 0163. To call customer care on order questions, use 1 866 503 9057. Clients contact the team in such a way to get help on different service questions. Regarding the order status, it can be checked on the official website. Click Order status on the left side of the main page.

The Bradford Exchange email is not available to reach the support team. Customer service offers an online chat form instead of an email address. Managers encourage customers to submit the application to get a callback and solve issues. To find the online application, click the Customer Support button on the bottom of the website, then press the Contact Us icon and the online form will appear. Fill in all required fields to send the request. The answer will come in a few days. The Bradford Exchange live chat is not accessible.

The Bradford Exchange working hours are Monday through Friday from 7:00 a.m. to 6:00 p.m. CT. During the major holidays, the timetable can be changed. The current information about the planned national holidays of the Bradford Exchange contact team you may review on the official website.

The Bradford Exchange address is 9333 N. Milwaukee Avenue
Niles, Illinois, 60714, United States. It serves for the decision-making activity of the company’s key departments. So, it is not appropriate to contact the support team via it. Customer care works without relation to the shops or office locations.

PissedConsumer Club

Contact Information

The Bradford Exchange Website:

The Bradford Exchange Help Center:

Corporate Office Address:

Bradford Group
9333 N. Milwaukee Avenue
Niles, Illinois 60714
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 6:00pm (Central Time)

More contact details

Summary of The Bradford Exchange Customer Service Calls

8.9K TOTAL
CALLS
03:56 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Bradford Exchange?

Payments and Charges Question:

  • “Check/make payment”
  • “Billing”
  • “To pay bill”

Request for Information Question:

  • “Checking on my order”
  • “I tried to place an order an I need to see if it went through ?”
  • “I Trided to place an order and when I got to check out there was no comfirmation that I placed the order ! e was no conformation that I could see to conferm the order?”

Shipping and Delivery Question:

  • “Never received item ordered. Checking status”
  • “My package was supposed to be delivered yesterday and it was never delivered and they said that they sent it back to the Return to Sender I just wanted to know where and why this happened t”
  • “Received wrong item”

Return/ Replace Question:

  • “Return of prop”
  • “Returns”
  • “I need a label to return an item”

Activation/ Cancellation Question:

  • “Cancel all future orders”
  • “I need to cancel a order that I had for my Husband , it is for some military knifes. He got the case and all the knifes he wants so he dose,nt want any more”
  • “Cancel item”

Product/ Service Question:

  • “Complaint”
  • “I place a order and bank saying payment still haven’t processed yet”
  • “Product return”

Account Question:

  • “My account”
  • “I want my subscription canceled for the Thomas Kincaid illuminated holiday centerpiece collection, which I did not understand the way it’s sent and how you charge and way too expensive. I am I cannot pay the price and I do not want any more sent to”
  • “Balance”

Refund Question:

  • “Want my money back”
  • “Want a refund already shipped damaged tree back to them”
  • “Refund item”

Cards Question:

  • “Track down a very important order sent in on the postcard sent to me: called celebrating your special love story Elvis glitter globe.”
  • “You people owe me $174 you said it was going to be on my card today and it's not on there”
  • “Need to give a different card number for oayment”

Staff Question:

  • “I thought I ordered the USMC 250 years of service coin. Item 924277”
  • “To speakwith customer service about a product.”
  • “To talk to customer service about product problems”

Employment Question:

  • “Pay off”
  • “Pay off balance”
  • “Pay off bills”

Website/ Application Question:

  • “Order not yet reflecting and website has no order on file”
  • “I wanted installments”
  • “Cant go into website”

Other Question:

  • “Iwant know if the order the Ithough bI olaced when through”
  • “You have wrong adress”
  • “Remove from mailing list”

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