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Contact The Bradford Exchange Customer Service

How to Reach a Person at The Bradford Exchange

Verified Contact Information

Toll-Free Number:

  • 1-866-503-9057
Call Now
Send Message

Customer Service:

  • 1-877-595-9507
    Phone For USA
  • 1-866-285-1242
    Quebec Residents

Accessibility:

  • 1-877-595-9487

Legal:

  • 1-866-824-0163
    Privacy Inquiries

Customer Service:

customerservice@bradfordexchange.com
Location In USA
customerservice@bradfordexchange.ca

Media:

affiliate@bradfordexchange.com
Affiliates

The Bradford Exchange Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular The Bradford Exchange Phone Number
1 (866) 503-9057
Average Hold Time
00:05:36
Average Calls duration
5 minutes
Most Popular The Bradford Exchange Email Address
CustomerService@bradfordexchange.com
The Bradford Exchange Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (21% reported full resolution)
View full overview

How to Contact The Bradford Exchange Customer Service?

The general support number of the Bradford Exchange customer service is 866 824 0163. To call customer care on order questions, use 1 866 503 9057. Clients contact the team in such a way to get help on different service questions. Regarding the order status, it can be checked on the official website. Click Order status on the left side of the main page.

The Bradford Exchange email is not available to reach the support team. Customer service offers an online chat form instead of an email address. Managers encourage customers to submit the application to get a callback and solve issues. To find the online application, click the Customer Support button on the bottom of the website, then press the Contact Us icon and the online form will appear. Fill in all required fields to send the request. The answer will come in a few days. The Bradford Exchange live chat is not accessible.

The Bradford Exchange working hours are Monday through Friday from 7:00 a.m. to 6:00 p.m. CT. During the major holidays, the timetable can be changed. The current information about the planned national holidays of the Bradford Exchange contact team you may review on the official website.

The Bradford Exchange address is 9333 N. Milwaukee Avenue
Niles, Illinois, 60714, United States. It serves for the decision-making activity of the company’s key departments. So, it is not appropriate to contact the support team via it. Customer care works without relation to the shops or office locations.

PissedConsumer Club

Contact Information

The Bradford Exchange Website:

The Bradford Exchange Help Center:

Corporate Office Address:

The Bradford Exchange
2080 Piper Lane
London, Ontario N5V 3N6
Canada

Other Info (opening hours):

Hours (CT):

Monday - Friday: 7:00am - 6:00pm

More contact details

How Customers Rate The Bradford Exchange Support?

4.0 / 5
Good

Based on 9.5K calls to The Bradford Exchange customer support through PissedConsumer.com and 24 survey responses.

Total Calls
9.5K
Avg Call Duration
03:59
Issues Resolved
21%

Why Customers Call The Bradford Exchange?

Top Reasons of Customers Calls

  • Payments and Charges 22%
  • Request for Information 19%
  • Customer Inquiries & Issues 18%
  • Shipping and Delivery 14%
  • Return/ Replace 8%
  • Product/ Service 6%
  • Activation/ Cancellation 6%
  • Account 3%
  • Refund 2%
  • Questions About an Order 1%
  • Cards <1%
  • Staff <1%
  • Employment <1%
  • Website/ Application <1%
  • Fraud & Security Issues <1%

Payments and Charges

22%
  • "Trying to pay my bill"
  • "Unauthorized Purchase"
  • "Charges"

Request for Information

19%
  • "To find out about my last order"
  • "Question about late due charge on my bill"
  • "Checking on status of order"

Customer Inquiries & Issues

18%
  • "Collectable buy back"
  • "Very unhappy customer"
  • "Bracelet I ordered and received is a piece of crap !!the engraving is NOT readable,this was a personal intimate gift for my sister"

Shipping and Delivery

14%
  • "Missing item"
  • "Incomplete order"
  • "Never received my checks"

Return/ Replace

8%
  • "I want to return and I need help"
  • "Ring was returned because you all did not update my mailing address"
  • "Returns"

Product/ Service

6%
  • "New order address update"
  • "Disappointed customer"
  • "Damage item"

Activation/ Cancellation

6%
  • "Cancel order, Jacqueline Garcia has passed away"
  • "I cancelled Bradford exchange twice. Still receiving items"
  • "Canceled. All orders. Of dennis. Bialkowski now"

Account

3%
  • "Take ing money from my account"
  • "Check account"
  • "Subscription question"

Refund

2%
  • "Refund"
  • "Want my money back"
  • "Want a refund already shipped damaged tree back to them"

Questions About an Order

1%
  • "my order"
  • "Orders"
  • "Regarding order"

Cards

<1%
  • "Track down a very important order sent in on the postcard sent to me: called celebrating your special love story Elvis glitter globe."
  • "You people owe me $174 you said it was going to be on my card today and it's not on there"
  • "Need to give a different card number for oayment"

Staff

<1%
  • "Customer service"
  • "Cust service"
  • "I thought I ordered the USMC 250 years of service coin. Item 924277"

Employment

<1%
  • "Pay off"
  • "Pay off balance"
  • "Pay off bills"

Website/ Application

<1%
  • "Order not yet reflecting and website has no order on file"
  • "I wanted installments"
  • "Cant go into website"

Fraud & Security Issues

<1%
  • "Security"

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