I ordered a Rudolph The Red Nosed Reindeer Cuckoo Clock, it arrived with the figure Clarice broken off. I requested a return and exchange to be shipped.
They said I would have a prepaid label to ship my clock back. When I contacted the via e-mail, they gave me the address to send it back to, but did not provide the prepaid label until after they received my clock back. I had to pay for shipping both ways. When I got my new clock, it was the same one I sent me back.
They sent me the exact same clock back. How did I know that, because they put the mailing label over the existing one. I peeled the top label off and it was my original mailing label. They glued the figurine back on and shipped me back the original clock.
They didn't even replace the figure, they just glued the original back on.
Also, the packaging now had duct tape on it. If they had sent a new clock, no respectable company would use duct tape on their packaging.
Reason of review: Damaged or defective.
Monetary Loss: $125.
Preferred solution: Full refund.
I didn't like: Customer service - follow up.