Minneapolis, Minnesota
Not resolved
Customer service
Exchange, Refund and Cancellation Policy

I ordered a Rudolph The Red Nosed Reindeer Cuckoo Clock, it arrived with the figure Clarice broken off.I requested a return and exchange to be shipped.

They said I would have a prepaid label to ship my clock back. When I contacted the via e-mail, they gave me the address to send it back to, but did not provide the prepaid label until after they received my clock back. I had to pay for shipping both ways. When I got my new clock, it was the same one I sent me back.

They sent me the exact same clock back. How did I know that, because they put the mailing label over the existing one. I peeled the top label off and it was my original mailing label. They glued the figurine back on and shipped me back the original clock.

They didn't even replace the figure, they just glued the original back on.

Also, the packaging now had duct tape on it.If they had sent a new clock, no respectable company would use duct tape on their packaging.

Reason of review: Damaged or defective.

Monetary Loss: $125.

Preferred solution: Full refund.

I didn't like: Customer service - follow up.

Had an Experience with The Bradford Exchange?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Louisville, Colorado, United States #919749

I have received not one, not two but three clocks that are unacceptable.This was for a very special Christmas gift and I ordered it over a month ago.

Third one arrived today and it is missing pieces. After an hour on hold I got a "wow, that's too bad", promised a shipping label and a refund after it is received. Problem seems to be in packing and quality control.

NEVER ordering from this company again.Poor customer service, poor quality control, inspection and packing for the prices they charge I expect better.

Chicago, Illinois, United States #918199

Dear anonymous,

Thank you for your posting.We'd like to apologize for receiving your items in less than perfect quality.

Please contact us at customer_inquiry@bgeltd.com with your name, address and/or account information. We will be happy to replace it for you. We value you as a customer and want to make sure you have a perfect item.

We look forward to hearing from you.Thank you, Chris

You May Also Like

The Bradford Exchange - Anniversary Ring The Bradford Exchange "Ordered this ring personalized for our 20th anniversary. It came. Found it unattractive & clunky. Called to return it. Was told they could not resell it as it was engraved-personalized...." Read more The Bradford Exchange - Non delivery of order The Bradford Exchange "I ordered a ring, 04/22/17, the add claim a 4-6 week delivery time. I how ever have yet to receive my , size 8 & a half , Love Always..." Read more The Bradford Exchange - My Bradford Exchange Experience The Bradford Exchange "I am a first time customer of the Bradford Exchange and my experience was just downright terrible. I ordered this ring to give to my mother on Mother's Day and so..." Read more The Bradford Exchange Jacket Review from Buffalo, New York The Bradford Exchange "My son who is in the military and currently deployed recently purchased a fleece and while home on leave discovered it was too big. He did not return it before..." Read more Proactiv - Not satisfied Proactiv "Hi just need to know ,how come u are calling proactiv that the best product ever and actually is damiging the towel , feel like they are using clor on..." Read more Penske Truck Rental - The worst company ever Penske Truck Rental "I live in an apartment complex and came out side to leave to have a movers blocking me and every one else in they did not try to move or..." Read more Danger! Must Cure Obesity Company giving dangerous medical advice and selling fake products Must Cure Obesity Co "Be careful out there consumers with this company and it's sister companies Gastric.care, Gastric Bypass Alternative, and Roca Labs. I am a healthcare professional and was asked by a patient..." Read more Must Cure Obesity Co.- SCAM ALERT! Must Cure Obesity Co "As a person looking for a weight loss plan I found this company and it is easy to see that it is owned by the same person that owns Roca..." Read more