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I ordered a doll for my daughters birthday in nov for £100 when it arrived it did not do as it advertised ie breath, I have since been trying to get a refund, their customer service is shocking, they ignore e mails and trying to ring them is a waste of time as you are either put on hold or promised a call back that never comes. My daughter is now left waiting for a birthday present, but I can not get her one till I get my refund.

The battery part of the doll was quite cheap and shoddy looking and I expected something better for this type of money.

I will wait a while longer before I take it further and I would. Not recommend this company nor would I ever purchase from them again, as a single mum i saved hard for what I hoped would be a special present and I feel extremely let down by this company

Product or Service Mentioned: The Bradford Exchange Doll.

Reason of review: Not as described.

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I am so sorry to hear about the troubles you have had. Unfortunately this is the U.S.

team and we are unable to access international accounts.

You can contact our UK team through their customer service # 03 33 00 31532, their Facebook page or e-mail: - Tofer

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