I ordered a gift for Christmas on December 6 to be mailed directly to the recipient. Right before Christmas, the gift still had not been received.
I called, but no one would assist me until 30 days the gift was missing. I called back on January 6, apologetic and said it would be received no later than late the next week because they were sending it FED EX. today is 1/16 and still no gift. I called them, spoke to a supervisor (what a joke she was) and she said it will be delivered today.....however they sent it to me..not the recipient.
Previously I asked for the shipping to be credited and she said sure, now you have enough to send it to the receipeint...REALLY?
The most incompetent customer service I have ever dealt with. I will NEVER order from these idiots again.
Review about: The Bradford Exchange Shipping Service.