Resolved: The Bradford Exchange - Ordered item 10-29-14 they mess up and still haven't received new item as of 12-17-14
Update by user Feb 03, 2015
After contacting Lisa Madigan, Attorney General State of Illinois on January 11, 2015 and receiving a confirmation letter from her office dated January 20, 2015 stating they had contacted Bradford Exchange, I received the charm only with "Jen" engraved on the charm. It is to be attached by a piece of fishing line already attached to the charm.
Bill was marked "paid in full" and so far they only took out half the price of the item $38.22.
I will follow to see if they take the other half out of my credit card. Thank You Lisa Madigan's office for obtaining my daughter-in-law's charm for her jewel box.
Update by user Jan 01, 2015
Every other day that I check a delivery date - they have moved my date out more days. Today is Jan 1, 2015 and they have moved my shipping date out to Jan.
They have no intention whatsoever of shipping this item out to me with my daughter-in-law's name engraved on her heart. This is such a disgraceful business and should be closed down.
Original review posted by user Dec 17, 2014
I ordered Daughter-in-Law Jewlery box on 10-29-14 and received it very fast. However it did not have the Jewel heart with her name engraved on it.
I called them on Nov. 6 and after being on hold fo 18 min and 58 seconds they finally answered the phone. I was told to keep the original one and they would send me the engraved heart and I could attach it to this $60 item with a "string". I was not happy and they said they would resend the entire jewel box and to keep the old one.
I called back on Nov 14 since I had not hear anything and was told it was forthcoming that it was at the jewelers I called back on December 2 and after being on hold for 23 minutes and 11 seconds I was told it was on hold in shiping and would be shipped out by the end of the week. I went on line to check my status and it stated my item would be shipped by December 16. My daughter-in-laws birthday is today, December 17. I sent a message via email to them and received one back stating it takes 4-6 weeks from the time the order is placed.
I went on line today to see if it shipped yesterday and it shows it won't go out until December 22 - it won't even make it here by Christmas now. This is a terrible company and I will never order from them again.
I wished I had checked this sight prior to ordering from them.
Reason of review: Poor customer service.
Monetary Loss: $60.
I didn't like: Customer service - follow up, Run around.