The Bradford Exchange Reviews and Complaints | bradfordexchange.com @ Pissed Consumer

Most helpful review

New Reviewer

Jan 08, 2014 Brenda Barber

FALSE ADVERTISEMENT. PRODUCT THEY SEND IS NOT WHAT IS PICTURED ON THEIR WEBSITE

Ordered the "The Magic Of Mickey Mouse" Diamonesk Embrace Ring at the beginning of December for my daughter for Christmas . When it got close to Christmas, wondering where my order was (after I ordered my other daughter a music box from them for Christmas and they...

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11 comments

May 21, 2022 Janene Iye #2185577

This happened to me, I ordered the Thomas Kinkade nativity music box and the characters don’t look the same

0 0

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Featured

#469680

Location

Orlando, Florida

Service

The Bradford Exchange Advertisement

Loss

$129

New Reviewer

Jun 29, 2022 DUDLEY G Fcb

Unhappy customer

Never received my item or charge back to my card. Was promised a delivery date that has come and gone.

User's recommendation: Keep all your info.

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#3715723

Location

Queens, New York

Pros

Ok in the past

Cons

Broken promises

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 28, 2022 Kimberlea H Kcl

Never get a call back!!

1.0

Waited on hold for 25 minutes then I gave up, there is a option that says a agent will call you back & you won't lose your place in line...itit'been 7 hour's now & no call back!! Thet sent me a bracelet that I canceled 9 months ago...I canceled it 3 time's!! What a hassle, now I have to ship it back!!

User's recommendation: Just wait on hold I suppose.....

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#3714292

Pros

Cons

Overpriced and shipping too high

Preferred solution

Apology

New Reviewer

Jun 27, 2022 Dianne B Nhu

Can't get a phone number to pay with my debit card

1.0

I had ordered a granddaughter music box. I cancelled it because her birthday had passed. i changed my mind. you sent it anyway. i tried to call and decided to pay i do not have an e-mail of my own. i am using work e-mail. i need to pay this. how can i do this?

User's recommendation: i need a phone number so i can pay over phone with a debit card.

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#3711291

Location

Pasco, Washington

Pros

Past purchases were ok

Preferred solution

I will send it back

New Reviewer

Jun 24, 2022 mark m Jgn

I sent a message last week to customer service and have yet to hear anything back

3.4

I have had an ongoing problem with my account and purchases I have made since 2020. I have made numerous calls to the 1-80*-***-**** number and the people that have tried to help me cannot. I need someone to contact me or I need an e-mail ffrom you so that I can send you information that I have which can help me with my problem.. I do not know why you have this customer service when I have yet to have been called back or have had an e-mail from you???

User's recommendation: Make sure your payments are applied to the right product.

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#3701971

Location

Etobicoke, Ontario

Loss

$458

Preferred solution

My order and products looked over as there has been an overpayment on some products.

Jun 18, 2022 PissedConsumer3683817 of Marysville, WA

Double Billed my order from my Checking Account

2.6

I called in an order and the CS Rep doubled ordered and billed when I only wanted one. I cannot access the Bradford Exchange on weekends and this weekend is a holiday and now I cannot contact Bradford until Tuesday. None

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#3683817

Location

Marysville, Washington

New Reviewer

Jun 17, 2022 Erika C Hij

Mother's Day gift keep getting delayed

1.0

I ordered a mother's day gift before mother's day and they told me I would get it in a few weeks but a day before mother's day got a email saying it would be June 20 so I called today it was delayed until August 1 the manager said they sent me a letter the end of May which I never got. I just cancelled my order I want order anything else from this because this ridiculous found out that personalized items will take much longer but they didn't say this long they gonna lose alot of customers now I have to found somebody who can make my personalized item.

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#3681412

Location

Arlington, Texas

Jun 14, 2022 PissedConsumer3670606 of Michigan City, IN

The charm wasn't what I thought it was going to be.

3.0

In the picture, you can clearly read the engraving... It is very hard to see. We had our names placed in the charm..

User's recommendation: Be sure you know what your getting..

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#3670606

Location

Michigan City, Indiana

Jun 11, 2022 PissedConsumer3659454 of West Jordan, UT

Billing issues

1.0

STOP SENDING ME *** I HAVE CALLED AND CALLED AND CALLED AND CALLED AND UNSUBSCRIBED AND UNSUBSCRIBED AND UNSUBSCRIBED AND YOU STILL KEEP SENDING ME *** AND SENDING ME BILLS!! F' YOU!!!

User's recommendation: DO NOT BUY ANYTHING FROM BRADFORD EXCHANGE!!!

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#3659454

Location

West Jordan, Utah

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Jun 10, 2022 PissedConsumer3655796 of Monroe, MI

Pissed off customer

1.0

I have called numerous times daily to only be left on hold. Ive been picked the call back option 3 times with no call back. I have sent emails no replies So I guess Ill write this review stating how awful customer service is and not even able to get someone on the phone (unless its rewards department). So Ill leave this with BBB will be my next call!!

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#3655796

Location

Monroe, Michigan

New Reviewer

Jun 09, 2022 Karen R Yth

Charging for something I never ordered

I was not familiar with this company until I started receiving invoices billing me for an item I never ordered. I let them know I had never placed an order with their company but they continue to bill me. I have e-mailed their customer service and received no reply. Funny thing the invoices don't even have the correct spelling of my name and I am not sure where they even got my info from. After checking to see what this company even is I have seen many complaints the same as mine so am wondering if the entire company is one big scam.

User's recommendation: Stay away from this company.

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#3654622

Location

Richmond, Kentucky

Cons

I think it is a scam

Preferred solution

Bradford Exchange to stop billing me for something I never ordered.

New Reviewer

Jun 08, 2022 Michael H Wvh

I keep recieving shipments I didn't order

Hi I keep receiving orders I didnt order, they keep charging my credit card,please discontinue any future shipments, thanks Michael Michael Hastings 3 Mather Street, Apt. 3 Boston, MA 02124

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#3651699

Location

Hyattsville, Maryland

Pros

Pretty products
Delivery time good

Preferred solution

No more shipments

Jun 07, 2022 PissedConsumer3648136 of Mount Laurel, NJ

Never Got a phone call back

4.2

I called to add a new credit card because all of my credit cards got stolen. The recording said if I hung up then I would get a call back. Never happened. Next thing I get this survey. Also I was put off by the pissed customer name. I was not mad but I am now because of the non response. I hope the name pissed doesnt describe your customers, if it does its not good for your company. Besides I thought the Bradford Exchange was a class act, maybe not so much.

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#3648136

Location

Mount Laurel, New Jersey

New Reviewer

Jun 07, 2022 Florence B S

I thought I was ordering 2 cardinal lanterns.

4.2

I received 4 or 5 lanterns & none were the cardinal lanterns that I wanted & were advertised in the flyer. The prices for each one was a bit high & $87 dollars for each one. They are beautiful but I was expecting cardinal lanterns.

User's recommendation: Read the small print.

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#3645791

Location

Knightdale, North Carolina

Cons

Cost too much

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 07, 2022 Florence B S

Too many songbird lanterns

4.1

I did not realize I was buying a whole series of birds. I thought I was buying the two cardinal lanterns. I have a collection of cardinals in livingroom & thought the 2 lanterns would fit in sitting on either end of my mantle. When I called,, the gentleman told me the...

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#3645762

Location

Knightdale, North Carolina

Preferred solution

I will return 2 of the songbird lanterns.you will send me the 2 cardinal lanterns Give me credit for the 2 cardinals when you receive the 2 other bird lanterns.

New Reviewer

Jun 02, 2022 Taylor W Vxa

Already paid for sent to collections bill

1.0

I paid for an item that has been sent to collections. I have now received a collection bill for an item I was on the fence about buying from this spam advertising company that never stops emailing and mailing me about stuff I could care less about only to have the same...

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#3632139

Location

Niles, Illinois

Preferred solution

Credit for payment

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Style and Design	3/5
Diversity of Products or Services	3/5
Price Affordability	2/5
Value for money	2/5
Website	2/5

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