The Bradford Exchange
The Bradford Exchange Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating based on 634 customer reviews; 21% would recommend; rating distribution heavily unfavorable and many consumers are dissatisfied.
Consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Expect mixed product quality despite diverse, unique items; check The Bradford Exchange reviews before buying.
- Prepare for long waits or missing tracking and insist on clear refund timelines.
- Watch for recurring charges and enrollment in subscriptions or auto-ship programs.
Negative Feedback / Risk Areas
- Frequent customer service failures and long hold times make problem resolution difficult.
- Many report billing errors, duplicate charges, and slow refunds.
- Returns, cancellations, and unauthorized charges are common customer complaints.
Positive Feedback
Reviewers value product variety and unique items, and some individual interactions with sales staff were helpful.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating based on 634 customer reviews; 21% would recommend; rating distribution heavily unfavorable and many consumers are dissatisfied.
Consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Expect mixed product quality despite diverse, unique items; check The Bradford Exchange reviews before buying.
- Prepare for long waits or missing tracking and insist on clear refund timelines.
- Watch for recurring charges and enrollment in subscriptions or auto-ship programs.
Negative Feedback / Risk Areas
- Frequent customer service failures and long hold times make problem resolution difficult.
- Many report billing errors, duplicate charges, and slow refunds.
- Returns, cancellations, and unauthorized charges are common customer complaints.
Positive Feedback
Reviewers value product variety and unique items, and some individual interactions with sales staff were helpful.
Media from reviews
Alexandria, Kentucky
Its all taken care of
I need to cancel a order that I had for my Husband , it is for some military knifes. He got the case and all the knifes he wants so he dose,nt want any more
User's recommendation: All good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wrong size
Company fixed the issue and I have been provided with full refund. Gave me my money back.
I reorder it 2 sizes bigger. I just call Bradford exchange and talk to whoever answer my call.
Ok. The lady I talk to didn't do what I ask her to do
It is ok. I never receive my return label yet.
Hi how are you doing?
I'm good. Don't know what yo say.
Shreveport, Louisiana
Backorder
- - Engine arrived first; the other cars were backordered and delays occurred.
- - Billing info was updated after initial issues; engine shipped in June.
Had to call back to find someone to change billing information. We ordered train set, got the engine, then keep getting post cards saying the next car is on back order.
We called, they said they could send the third car for now. I moved and needed to change to new bank, was told cant do that. We ask to give us someone who could help us with that and was told no one could do that. She said when third car is ready to ship they would mail us a bill.
It will ship when we pay the bill. Called back a little later and someone helped change the info.
We got the engine back in June, here it is almost March. Great business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to return an item I ordered for a Christmas gift
- - Ring is wrong size and defective.
- - Stone fell out in 4 days.
- - Can't reach customer service after 3 days.
- - Plan legal action and won't buy here again.
The ring I ordered is the wrong size and defective. The stone fell out in 4 days!
My girlfriend is very upset and angry! Trying to talk to a customer service rep is nearly impossible. I've been trying to reach them for 3 days, and I am extremely angry. The next step is legal action.
I keep expecting a callback, to no avail. I will never buy anything here again!
- No customer service at all
Preferred solution: Full refund
User's recommendation: Order elsewhere!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Thanks for the refund, but my $16.99 for rush delivery I haven't received because my merchandise didn't come to me the next day. It came almost a month later, so I'm looking for that $16.99 to be returned. They mentioned they would return it, but I haven't heard anything since.
Deltona, Florida
Order inquiry
Discrepancy with the bank routing number. A specification sheet was requested, verifying the routing number which I faxed to the phone number provided.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t locate order placed on 12/5
- - The person I spoke with hung up on me.
- - Order placed 12/5, shipped 12/9; stuck in Chicago with no USPS update.
- - Do not purchase from this company.
I’ll never buy from them ever again
Customer service is a joke
The person I spoke with hung up on me. My order was placed on 12/5.
It shipped on 12/9. It is stuck in Chicago. Cant get any info on where it is in the USPS system.
This company is a joke. Dont purchase anything from them.
Duluth, Minnesota
Status on returned necklace
Call lasted 24 minutes!! On hold for 20 minutes!!Never found anything on my return merchandise!!Agent said she would call back later in day when it wasn’t so busy!!!
Never heard back!It’s the 4th time I called!USPS TRACKING showed it arrived in Bensenville IL ON 1/10/26 at 6:30am and was picked up from post office at 6:30am for delivery!!Very frustrating so. Far!!
This is the third time I have tried to get some answers!
Need to find out if and when the returned necklace was received at your facility at
854 Golf lane in Bensenville , IL!!!
- So far not good
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturns
On hold forever. No call back!
Terrible service; I would avoid this company. Sends defective stuff, then can't return. Horrible.
5th and 47th president. Misprinted.
- No support
Preferred solution: Full refund
User's recommendation: Don’t do business with thiis company
Los Angeles, California
Was simply investigating potential fraud claim by our credit card company. The Bradford Exchange representative was very helpful and I have no issue with that company.
See above reason. No complaint was ever filed against this company, so I have nothing further to add.
User's recommendation: None.
Abilene, Texas
Suspected fraudulent purchase
Representative checked for any outstanding or recent orders and, finding none, advised us to proceed with disputing the credit card charge. She was very helpful.
Honolulu, Hawaii
Ordered Check Book cover back in October ck in October, Bradford states shopping should be 10 to 15 days to Hawaii, Well it's long pass 15 days. So after 5
- - Item never arrived; email claimed it shipped.
- - Bradford Exchange emailed it shipped and asked for a review.
- - After several calls, it's lost in the mail.
Well Item Never Arrived as email Stated!
SCAM!! , Bradford exchange sent me an email stating it was Shipped and asking me for a review.
After 5 horrible attempts to get customer service, they claim it's lost in the mail.
BS!!! And they have it sent Again, SCAM, Excuses after Excuses about Shipping time
, Shoppers BEWARE!
User's recommendation: Don't trust Bradford exchange!
San Antonio, Texas
I was bamboozled talked to Jace on 1/7/26 he assured me that I would get three candles for the price of two and you charged me 3 times
I want my money back I only got 2 75$ candles what a rip off if you dont want me to call the BBB and let them know what your company steals your not clear with what you are getting shame on you
West Bend, Wisconsin
This company is a scam
My husband gets these catalogs and orders from them. Double Billing and other tactics. He has dementia and I no longer want them sending there over priced crap of a catalog to my home.
User's recommendation: NEVER USE THIS COMPANY OR CATALOG.
Cape Coral, Florida
- - Return won't be processed without my mom.
- - Return label used her address, not mine.
- - They promised a refund, but service was robotic.
I have made multiple phone calls to return a gift that I received from my mom. They would not process the return without speaking to her.
She called and they sent a return label with her address on it and not mine. I do not live anywhere near her and cannot return the item with USPS with her address, not mine. They told her to send it anyway and they would sent her a refund check. They are like talking to robots and are trained to deflect from the problem.
It is obvious that they do not want you to return anything, for any reason. They are preying on the elderly and the fact that they do not understand how to resolve issues online. I have tried to get them to have someone from the actual company to contact me, but they refuse to do that. So, basically I am stuck with the wrong item and a major issue to deal with for my birthday.
This company is nothing but a scam. Please stay away!!!
User's recommendation: RUN!! Do not order from the scam company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMultible billings for one order
- - Prepaid for one coin; delivery took a month and was satisfactory.
- - Statement shows three charges for one coin; requesting credits for two duplicates.
I tried emails and phone calls at least ten times . None were successful until I chose the number for "placing an order".
I was then forwarded to an extension that never answered.
So today, I explained my triple billing to my credit card company who investigated and found that Bradford Exchange had added two more charges, making a total of 5 charges for one purchase. I have been fully credited and Bradford Exchange is now on the blacklist with Chase Card.
I ordered a coin in July, prepaid for it, and finally received it a month later. All was satisfactory at that time.
Then I received my credit card statement the following month and found that you also charged me the same amount two more times.
That is three charges for one coin.
NO WAY!
Dates: July 31 $60.97; Aug 20 $60.97; Sept 5 $60.97
Three charges for one order! Just issue a credit for two charges and I will not report to the BBB.
- Multiple charges for one order
User's recommendation: Customer beware!
About
, , , ,
The Bradford Exchange was established in 1973 by Mr. MacArthur as a computerized trading center for collections items with limited circulation. The company is a manufacturer and a retailer of a wide range of limited-edition collectibles, heirloom toys, coins, jewelry, watches, dolls, apparel, accessories, etc. In addition, The Bradford Exchange provides a huge choice of exclusive decorative items for home featuring acclaimed artists. The company operates both online and on-site stores. A wide range of goods is subjected to discounts and gift cards. As of 2006, the company has expanded its operations due to a number of collectibles groups, among which are Ardleigh Elliott, Hamilton Authenticated, Hamilton Collection and Hawthorne Village.
The Bradford Exchange is ranked 193 out of 4089 in Jewelry and Accessories category
USA, Worldwide, UK
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