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The Bradford Exchange - FALSE ADVERTISEMENT. PRODUCT THEY SEND IS NOT WHAT IS PICTURED ON THEIR WEBSITE
Ordered the "The Magic Of Mickey Mouse" Diamonesk Embrace Ring at the beginning of December for my daughter for Christmas . When it got close to Christmas, wondering where my order was (after I ordered my other daughter a music box from them for Christmas and they...
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9 comments
#1723508
Shopping Expert
You may return an item to The Bradford Exchange. For customers in the U.S., items can be returned to
The Bradford Exchange Returns Center at 854 Golf Lane, Bensenville, IL 60105.

According to The Bradford Exchange return policy, specific items can be returned within a certain number of days from the purchase date. Bradford jewelry can be returned within 120 days; wallets, totes, and purses can be returned within 90 days; and apparel and heirloom toys can be returned within 30 days.

Customers also have 365 days to return personalized canvas prints that are damaged or defective. The company's website asks that all items, including broken and duplicate orders, be returned in their original package along with a "return information card" or "prepaid return label" with an explanation for why the item is being returned.

The card or label can be obtained through The Bradford Exchange customer support page https://www.bradfordexchange.com/service_contact-us.htm. The company does not accept returns of personalized stationery based on customer input errors.

For other printing errors, the company asks that customers call The Bradford Exchange Customer Service number at 1-86*-***-**** on Monday - Friday 7:00 AM to 8:00 PM Central and Saturday - Sunday 7:00 AM to 4:00 PM Central.

For U.K. customers, the Bradford Exchange asks that customers contact Customer Service at 0333 003 ****, email the company at customers@***d-ex.co.uk or complete a form using the Contact page.

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ID
#469680 Review #469680 is a subjective opinion of poster.
Location
Orlando, Florida
Service
The Bradford Exchange Advertisement
Loss
$129

Confused and confusing charges bit-by-bit in an agonizing year long trick with delivery and charges for a train divided in thirds it throwed me crazy when I asked I wanted to buy the entire trade in o

2.0
I will never ever order another product from your company to be delivered to my home hill will frest freeze over 1st be up before I ever do

User's recommendation: Buy the product in the store and take it home with you that's the only decent way to buy a product from bradford exchange or Hawthorne village.

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#2628625 Review #2628625 is a subjective opinion of poster.
Location
Saint Clair Shores, Michigan

About my account

1.8
i sent you guys my visa info its on my invoices so send me my item do not send me no crap if you are going to do business do it if not dont send me anymore of your crap

User's recommendation: be careful.

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#2614632 Review #2614632 is a subjective opinion of poster.
Location
Smyrna, Georgia
New Reviewer

Have not received order

2.4
SadSadSadSadThe rep is sending another coin out to me should have it by June 25th 2021 Have not received my 1976 U.S SILVER DOLLAR
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#2611952 Review #2611952 is a subjective opinion of poster.

DO NOT CONTACT

I keep getting mail from you saying I havent an account that needs paid. Ive never been on your site, let alone have ever ordered anything. Or setup an account. Please stop spamming my mailbox.
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#2603984 Review #2603984 is a subjective opinion of poster.
Location
Marshalltown, Iowa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Waiting for final piece of The Pack is Back some car.

A few years ago I ordered The Pack is Back train. Received card saying thanks for patience. Got a call saying it was coming April 26. Then got another card saying it wasn't going to be delivered. I wrote a letter and emailed the company and still nothing. As I have read through reviews I see others have had the same problem. Very disappointing because I have ordered many things from you and they have all been wonderful. Please let me know if I will ever receive it. It's for my grandson and I'd like to give him the final piece before he's too old to enjoy it!!! My name is Beth Ann Scott, live in Rio, WI and email is bgscott@***.net. Hope to hear from you soon!!! Thanks for any help you can give me.
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#2603262 Review #2603262 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

I need you to stop sending me things

We need to stop shippment on other items (Harry Potter villages) I dont have the money for them and you are making my acct over drawn I have tried calling and no one answers can you please give me a call back at 520-414-**** I would greatly appreciate it very much.
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#2591464 Review #2591464 is a subjective opinion of poster.
Location
Phoenix, Arizona

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Verified Reviewer New Reviewer

Complaint

Placed an order on the 25th of May and was charged $162, which was my total. Today June the 4th, I received another charged on my card for the exact amount from Bradford exchanged in which I did not order. Overall I was charged twice for one order.
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ID
#2588624 Review #2588624 is a subjective opinion of poster.
Product
The Bradford Exchange Bracelet
Loss
$162
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Charged too much

1.0
DI will never buy anything from Bradford Exchange again and anyone I met or know will know you rip off people.

User's recommendation: Don’t buy Bradford Exchange.

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ID
#2587892 Review #2587892 is a subjective opinion of poster.
Cons
  • Lack of communication and hidden price increase
Loss
$45
Preferred solution
Full refund

Sent wrong item

Sent another item and it is broke. Still haven't received two items from the Holiday Tweets. We sent back two items which we didn't want.
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#2584246 Review #2584246 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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Verified Reviewer New Reviewer

Customer service has been awful. Long wait times to be awaited and I have requested many times to cancel the account and do not send any more items and they still keep sending. And in regards to a r

Customer service has been awful. Long wait times to be awaited and I have requested many times to cancel the account and do not send any more items and they still keep sending. And in regards to a recent shipment I did not receive. Im getting billed for it. Something of a lamp. Remove this charge. I do not want that item and PLEASE STOP ALL FUTURE SHIPMENTS!
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#2574966 Review #2574966 is a subjective opinion of poster.
Preferred solution
Customer service has been awful. And in regards to a recent shipment I did not receive. I’m getting billed for it. PLEASE STOP ALL FUTURE SHIPMENTS!

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Verified Reviewer New Reviewer

Checking my order

1.0
when i order something i expect it to be delivered within a week or so but over 6 months is terrible.i do not want to order anything else

User's recommendation: if you are willing to wait over 6 months for your order which is terrible.

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#2574233 Review #2574233 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

There charging my card repeatedly

1.0
There repeatedly charging my card and I still didnt receive the gift . No one never answer the phone and they show no tracking .

User's recommendation: Don’t order.

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ID
#2567955 Review #2567955 is a subjective opinion of poster.
Location
The Bronx, New York

My order has not arrived

2.4
Still has not arrived. Gave me a new date for delivery and it has passed. No contact or explanation.

User's recommendation: 1st experience was not great. Judge in the future.

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ID
#2564369 Review #2564369 is a subjective opinion of poster.

Order

5.0
Yes I did not get my order and it said it was delivered. The lady was very helpful and put a request to have it shipped again. I still have not received it. It was personalized with my daughter Cassandra a wooden music box. Also the past two orders I received had no box it came I. The styrofoam and plastic. Thank goodness they arrived ok
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ID
#2558198 Review #2558198 is a subjective opinion of poster.
Location
Sylvania, Ohio

Item not received

So I ordered something that was guaranteed delivered by Mothers Day, here it is a week later and STILL NOTHING! Ive reached out to them and they said theres nothing they can do about it until the 30th of the month, which I think it is total bs. Send me a replacement are refund me MY MONEY!!! This place is a joke
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ID
#2553171 Review #2553171 is a subjective opinion of poster.
Location
Columbus, Georgia

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