Forestine Ncz
map-marker Doylestown, Pennsylvania

Check on a order

I'm very satisfied with the customer service I look forward to shopping with Bradford exchange again

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Gregory L Dtb

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| map-marker Bakersfield, California

Return Morgan Silver Dollars for refund

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The Bradford Exchange - Return Morgan Silver Dollars for refund
The Bradford Exchange - Return Morgan Silver Dollars for refund - Image 2

Hello, I'm a 78-year-old teaching my grandson how to collect Morgan Silver Dollar Coins. I agreed to allow him to purchase a set of Morgan Coins from 1886 to 1921, which were billed and mailed monthly. Since I already had an odds and ends collection of coins, including some Morgan Silver Dollars, I already had some of the coins received from Bradford in very nice plastic cases.

My question is: Can I return 3 or 4 of the Morgan Silver Dollar Coins we received from Bradford Exchange?

All I have is two numbers. One, I believe, is an Account Number (66022****) and the other is 933127****. Neither of us saved anything that came with each coin, making it impossible to provide practically all the answers to questions asked on your company's return form.

Can someone call, write, or email me regarding this matter?

Thank you very kindly,

Gregory Lantay, 10800 Four Bears Dr. Bakersfield, CA 9331* (***/724-****) gregorylantay@***.com

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User's recommendation: go bradford!

Janna V Xrv

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Can't get in touch with any Customer Reps

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The Bradford Exchange - Can't get in touch with any Customer Reps

I had an issue with a Cross pendant that I ordered for my Mother for her birthday. All she wanted was that Cross.

She has been ill. When we received it the colors were not as expected but we gave it to her anyway. When she put it on, the chain was thin and small. The clasp was much too difficult to open and close.

She couldn't wear it all the time. Needless to say she cannot wear it at all. She lives alone and has no one to help her with it. The chain was way too tight.

I would like a label sent to her so she can return it. It is a drive to go and get it from her. I have not been able to get in touch with anyone. They keep emailing me that someone has taken care of me but no label.

It is iompossible to get in touch with anyone on the phone either. Just take my money and run!

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Loss:
$118
Pros:
  • Good selection
Cons:
  • Poor customer service

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Sabana Grande, Puerto Rico

Extra charge of $36.46

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The Bradford Exchange - Extra charge of $36.46
The Bradford Exchange - Extra charge of $36.46 - Image 2
The Bradford Exchange - Extra charge of $36.46 - Image 3

The Holy Family that l bought was charge full payment. Then l been charge after. Refund the over payment.

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David S Vtd

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They lie, it showed in a big box with every NFL coins, when or order it they only gave my one 1, for 62 dollars. A whole box.Then, automatically put you in a subscription

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The Bradford Exchange - They lie, it showed in a big box with every NFL coins, when or...
The Bradford Exchange - They lie, it showed in a big box with every NFL coins,... - Image 2

I'm supposed to get a whole box of coins for 62 dollars. Coins are only worth 17 dollars each, and they're charging me 62 dollars for each one. What a rip-off!

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Loss:
$42
Pros:
  • Coin is ok
Cons:
  • You guys make me pay 62 monthly not a box but i coin

User's recommendation: No don’t get. They put you on a subscription after buying one

Angel A Lyx

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Verified Reviewer

They say the ring they sale are gold but they are not gold

The Bradford Exchange - They say the ring they sale are gold but they are not gold

Be real and dont sale fake stuff telling customers that the items are real gold and everything is fake and pelling color

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Loss:
$234
Pros:
  • Be real customers
Cons:
  • Be real with customers

Preferred solution: Full refund

Luevenia Mcq

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Verified Reviewer
| map-marker Shelton, Washington

I was charged twice??

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The Bradford Exchange - I was charged twice??
The Bradford Exchange - I was charged twice?? - Image 2

I checked my credit card statement and I found out I was charged twice I want to know why you charged my account twice???

I only wanted one. I dont know why I was charged for two please refund one of the monies to my existing credit card account.

I would greatly appreciate you getting back to me in regards to this order this is ridiculous.

I dont know why I have to type in 100 symbols.

I want to get to the bottom of this matter as soon as possible. I have purchased things from your company before and Ive never had a problem.

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User's recommendation: Be careful

Resolved
Sederick Qum

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Verified Reviewer
| map-marker Painesville, Ohio

Resolved: Customer "service" is horrible,

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Updated by user Nov 01, 2024

Frustration

Original review Nov 01, 2024

I have tried to contact them about a $26.00 charge for shipping should be $7.99. I waited on hold for over 30 minutes each time until I hung up in.

It should never take that long all of the time! I like the jack skellington train, but do I want the rest of the set???

I don't know if they're going to rob me! Tami M

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Resolved
Linda J Sut

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Verified Reviewer

Resolved: I’m trying to find out the status of my order

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I placed an order last Friday. The information and confirmation were supposed to be posted by Monday, but so far I have heard nothing.

Please let me know the status of this order. It is for the Thomas Kinkade musical prayer jar.

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Larry S Opv

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Verified Reviewer

Your products are junk

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Have a snow globe and a Nativity scene Christmas tree. Had them 1 year and neither works.

Very expensive.

I called and they refused to repair it. I would not buy another product from this junk company

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Loss:
$200
Cons:
  • Have junk

Preferred solution: Full refund

User's recommendation: Don’t buy from this company

Unhappy i

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Verified Reviewer

Turned Over to Collections for Supposed Charge in 2021

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Keep getting text messages from National Recovery Service for a debt collection. Finally called and they said I was turned over to them from Bradford Exchange for an order in 2021.

I explained I have no idea what they said I ordered and why is it three years later they are trying to collect $75. 1. What business in this day and time ships anything without being paid first? 2.

I have never ordered a Christmas tree from this company. 3. I have never received any correspondence or bills from this company. 4.

I have called multiple times to Bradford Exchange Customer Service and end up in perpetual hold. No one ever answers.

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Cons:
  • Bogus collection
  • Never answers phone

Preferred solution: Apology

User's recommendation: Bogus Collections from Bradford Exchange.

Anonymous

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Verified Buyer
| map-marker Bellevue, Washington

Refund over charge

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The Bradford Exchange - Refund over charge
The Bradford Exchange - Refund over charge - Image 2

I had an over charge of $36.49 after paying the total balance $72.98

Please send a refund.

Thanks

No more details

P

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Helen K Ezt

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Verified Reviewer
| map-marker Preston, Lancashire

I haven't received my order

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Updated by user Nov 21, 2024

I still am waiting on hearing from them

Original review Nov 21, 2024

I placed an order on the 7th of October and still haven't received it. I also didn't get a confirmation email with my order. Please, can you either refund me or let me know where my order is?

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User's recommendation: I've ordered before from the bradford exchange but I will be thinking twice about ordering again

Bristol Umc

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Verified Buyer
| map-marker Ashburn, Virginia

Billing issue it needs to be resolved

The Bradford Exchange - Billing issue it needs to be resolved

Yes, I tried to call both 888 numbers and it comes back. Your caulk cannot be complete.

Try again later I need to resolve a billing issue that shouldve been taken care of and the last four of my Visa debit card are 6789 for the amount of $60. If I cannot find you on the phone, I will send a payment for the amount in the mail by check, thank you from George Fletcher disabled Vietnam, Korean black parade army 1973.

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User's recommendation: You’re a good company and I’m glad to do business with you

Donna P Vkf

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Verified Reviewer

Continue my monthly subscription for the U.S. $2 Statehood Bills Collection and address change

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I'm reaching out to you in regards to my subscription for the U.S. $2 Statehood Bills Collection.

In the last 2 years, I have moved from CA to TX and back to CA to take care of my mother who had dementia and recently died on July 25, 2024. And now, I am taking care of my father and brother. In short, if I missed any payments, this would be the reason why.

I would love to start my subscription again and pay any outstanding money owed. I can tell you that the last Statehood Bill I received was the state of Georgia.

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Preferred solution: Restart my subscription & give permanent address change.

Blayton Mer

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Verified Reviewer
| map-marker Evansville, Indiana

No robot talking to me please! Live person only!

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I need to talk to a live representative regarding my accounts on elephant figurines and my Trump coin collections. I can't get any correct phone numbers for you to talk to someone!

The recording person doesn't give me enough time to put my acct # in so I can talk to a live person!

Please give me the correct phone # to call and not a robot person on?? Ty Cathy Partridge

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About

Related Companies

The Bradford Group, The Ashton Drake Galleries, The Hamilton Collection, Hammacher Schlemmer, The Bradford Exchange United Kingdom

Summary

The Bradford Exchange was established in 1973 by Mr. MacArthur as a computerized trading center for collections items with limited circulation. The company is a manufacturer and a retailer of a wide range of limited-edition collectibles, heirloom toys, coins, jewelry, watches, dolls, apparel, accessories, etc. In addition, The Bradford Exchange provides a huge choice of exclusive decorative items for home featuring acclaimed artists. The company operates both online and on-site stores. A wide range of goods is subjected to discounts and gift cards. As of 2006, the company has expanded its operations due to a number of collectibles groups, among which are Ardleigh Elliott, Hamilton Authenticated, Hamilton Collection and Hawthorne Village.

The Bradford Exchange reviews and complaints

The Bradford Exchange is ranked 184 out of 1992 in Jewelry and Accessories category

Area Served

USA, Worldwide, UK

Payment Methods

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Brands Related to The Bradford Exchange

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