The Bradford Exchange

It is ok. I never receive my return label yet.

Hi how are you doing?

I'm good. Don't know what yo say.

The ring I ordered is the wrong size and defective. The stone fell out in 4 days!

My girlfriend is very upset and angry! Trying to talk to a customer service rep is nearly impossible. I've been trying to reach them for 3 days, and I am extremely angry. The next step is legal action.

I keep expecting a callback, to no avail. I will never buy anything here again!

Discrepancy with the bank routing number. A specification sheet was requested, verifying the routing number which I faxed to the phone number provided.

The person I spoke with hung up on me. My order was placed on 12/5.

It shipped on 12/9. It is stuck in Chicago. Cant get any info on where it is in the USPS system.

This company is a joke. Dont purchase anything from them.

This is the third time I have tried to get some answers!

Need to find out if and when the returned necklace was received at your facility at

854 Golf lane in Bensenville , IL!!!

On hold forever. No call back!

Terrible service; I would avoid this company. Sends defective stuff, then can't return. Horrible.

5th and 47th president. Misprinted.

Representative checked for any outstanding or recent orders and, finding none, advised us to proceed with disputing the credit card charge. She was very helpful.

Well Item Never Arrived as email Stated!

SCAM!! , Bradford exchange sent me an email stating it was Shipped and asking me for a review.

After 5 horrible attempts to get customer service, they claim it's lost in the mail.

BS!!! And they have it sent Again, SCAM, Excuses after Excuses about Shipping time

, Shoppers BEWARE!

I want my money back I only got 2 75$ candles what a rip off if you dont want me to call the BBB and let them know what your company steals your not clear with what you are getting shame on you

My husband gets these catalogs and orders from them. Double Billing and other tactics. He has dementia and I no longer want them sending there over priced crap of a catalog to my home.

I ordered a coin in July, prepaid for it, and finally received it a month later. All was satisfactory at that time.

Then I received my credit card statement the following month and found that you also charged me the same amount two more times.

That is three charges for one coin.

NO WAY!

Dates: July 31 $60.97; Aug 20 $60.97; Sept 5 $60.97

Three charges for one order! Just issue a credit for two charges and I will not report to the BBB.

They say, brilliant uncirculated coins in all their ads. These are definitely not uncirculated coins.

Dings and scratches all over them. Most definitely circulated coins. Do not believe these people for one minute.

Trying to cancel your subscriptions is next to impossible. Once they know you want to end, they will not respond to you!

Got thru the first time and was told a mailing label was going to be sent to me. I never got it so I asked one to be mailed.

Also never got that one after waiting over a week. So tried calling back and after a couple of minutes was asked if I preferred to keep holding or be called when the lines cleared, press one. I did but no one called.

I just want a mailing label to return a product I did not want. BTW, my phone IDs spam calls or unknown numbers.

You can hire people that speak English so that your customer can understand what they're getting and the price. Also, you need to have a sales person who answers the phone for customer service not speak 100 miles a minute on top of the accent it's very difficult to understand what they are saying... This was not a pleasant experience for me!!