The Bradford Exchange

On hold forever. No call back!

Terrible service; I would avoid this company. Sends defective stuff, then can't return. Horrible.

5th and 47th president. Misprinted.

I ordered a coin in July, prepaid for it, and finally received it a month later. All was satisfactory at that time.

Then I received my credit card statement the following month and found that you also charged me the same amount two more times.

That is three charges for one coin.

NO WAY!

Dates: July 31 $60.97; Aug 20 $60.97; Sept 5 $60.97

Three charges for one order! Just issue a credit for two charges and I will not report to the BBB.

They say, brilliant uncirculated coins in all their ads. These are definitely not uncirculated coins.

Dings and scratches all over them. Most definitely circulated coins. Do not believe these people for one minute.

Trying to cancel your subscriptions is next to impossible. Once they know you want to end, they will not respond to you!

Got thru the first time and was told a mailing label was going to be sent to me. I never got it so I asked one to be mailed.

Also never got that one after waiting over a week. So tried calling back and after a couple of minutes was asked if I preferred to keep holding or be called when the lines cleared, press one. I did but no one called.

I just want a mailing label to return a product I did not want. BTW, my phone IDs spam calls or unknown numbers.

Havent been able to anyone at Bradford Exchange customer service. I continue to get rid of this company and it is very difficult together in contact with anyone.

I should be paying for the one item at a time not more then twice been taken out of my account, I'm concerned not to overpay and say the company saying I haven't pay for the item, hope you understand this situation. Thanks

Lies and deceptive practices. Gives an option for payments, and then they tell you your item shipped.

When it never arrives, but your bank has been charged the 1st payment, I called and was told I didn't 'qualify' for payments and I had to pay the full amount upfront before they ship it. They already charged me the first installment! No refund, no explanation.

Had to close my card and have my bank issue a new one. Don't order from them!

Trying to get labels for items to return. I havr called every day for over a week. It have called every day for more that

I received an email on Friday telling me that my these coins are finally showing up after you delinquent delivery service. You were sending them next-door according to the email I had sent to 44 Randolph they never received them.

I didnt receive them.

I want my coins. I spent $169 for them if you cant deliver them then return my money and I will mark you as worthless.

My card was used fraudulently, so I had to get a new card. I tried to call Bradford, but could not get through.

Can't find my order. Order number 940014****59.They finally called back.

When I placed my $400 order on the 5th I paid $75 for 2 day delivery. Order Confirmation email said delivery on Thursday the 9th. Once I got a return call I was told delivery would be Oct 14 - Oct 20th. When I I them to refund the 2 day charge I paid.

She had no response to the question. I repeated question several times. Nothing. Not even anything about refund policies.

Called credit card company to refuse payment. It will takw 2-3 more days before my card would be charged

I AM STILL WAITING FOR THEM TO SEND ME THE RETURN LABELS. REALLY!? Just send me the labels, is it that hard to do?

I misplaced the address or phone number, and therefore I cannot make a payment. I need the address or a phone number that I can call to make a payment.

I received a ring from you for grieving a loss

My name under acct ; christine Rayburn,

6339 Wynne Ln., Round Top Tx 78854..,,

The ring was lovely , however , the topaz was so dull & tiny & would like a return. I have purchased many things from BE/ however very disappointed when received .. I have worn it perhaps 2x..

Pls call me at your first opportunity!

Cell /713-542-****

Wrote 2 emails explaining that the name was spelled wrong. Gave them the order number, the correct spelling & my phone number.

I also tried calling.

I have not heard a word from them. Very unhappy.