The Bradford Exchange
The Bradford Exchange Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Bradford Exchange has 2.3 star rating based on 1018 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend The Bradford Exchange to a friend or colleague.
- Rating Distribution
Pros: Good products, Unique items, No pros.
Cons: Customer service, Poor customer service, Failure to honor guarantee.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Bradford Exchange has 2.3 star rating based on 1018 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend The Bradford Exchange to a friend or colleague.
- Rating Distribution
Pros: Good products, Unique items, No pros.
Cons: Customer service, Poor customer service, Failure to honor guarantee.Recent recommendations regarding this business are as follows: "Go Anywhere Else!", "Don’t buy from this company", "Be sure and watch what they charge you.", "Great people to work with in resolving issues. Great products, too!", "I've ordered before from the bradford exchange but I will be thinking twice about ordering again".
Most users ask The Bradford Exchange for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top The Bradford Exchange Reviews
"The website is very deceptive. If you are not careful they will sign you up for a subscription."
I ordered an item on the website, but what was hidden was a subscription sign-up. Trying to get this resolved was and still is a nightmare. Even though I...
Doylestown, Pennsylvania
Check on a order
I'm very satisfied with the customer service I look forward to shopping with Bradford exchange again
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bakersfield, California
Return Morgan Silver Dollars for refund
Hello, I'm a 78-year-old teaching my grandson how to collect Morgan Silver Dollar Coins. I agreed to allow him to purchase a set of Morgan Coins from 1886 to 1921, which were billed and mailed monthly. Since I already had an odds and ends collection of coins, including some Morgan Silver Dollars, I already had some of the coins received from Bradford in very nice plastic cases.
My question is: Can I return 3 or 4 of the Morgan Silver Dollar Coins we received from Bradford Exchange?
All I have is two numbers. One, I believe, is an Account Number (66022****) and the other is 933127****. Neither of us saved anything that came with each coin, making it impossible to provide practically all the answers to questions asked on your company's return form.
Can someone call, write, or email me regarding this matter?
Thank you very kindly,
Gregory Lantay, 10800 Four Bears Dr. Bakersfield, CA 9331* (***/724-****) gregorylantay@***.com
User's recommendation: go bradford!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't get in touch with any Customer Reps
I had an issue with a Cross pendant that I ordered for my Mother for her birthday. All she wanted was that Cross.
She has been ill. When we received it the colors were not as expected but we gave it to her anyway. When she put it on, the chain was thin and small. The clasp was much too difficult to open and close.
She couldn't wear it all the time. Needless to say she cannot wear it at all. She lives alone and has no one to help her with it. The chain was way too tight.
I would like a label sent to her so she can return it. It is a drive to go and get it from her. I have not been able to get in touch with anyone. They keep emailing me that someone has taken care of me but no label.
It is iompossible to get in touch with anyone on the phone either. Just take my money and run!
- Good selection
- Poor customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Sabana Grande, Puerto Rico
Extra charge of $36.46
The Holy Family that l bought was charge full payment. Then l been charge after. Refund the over payment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They lie, it showed in a big box with every NFL coins, when or order it they only gave my one 1, for 62 dollars. A whole box.Then, automatically put you in a subscription
I'm supposed to get a whole box of coins for 62 dollars. Coins are only worth 17 dollars each, and they're charging me 62 dollars for each one. What a rip-off!
- Coin is ok
- You guys make me pay 62 monthly not a box but i coin
User's recommendation: No don’t get. They put you on a subscription after buying one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They say the ring they sale are gold but they are not gold
Be real and dont sale fake stuff telling customers that the items are real gold and everything is fake and pelling color
- Be real customers
- Be real with customers
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shelton, Washington
I was charged twice??
I checked my credit card statement and I found out I was charged twice I want to know why you charged my account twice???
I only wanted one. I dont know why I was charged for two please refund one of the monies to my existing credit card account.
I would greatly appreciate you getting back to me in regards to this order this is ridiculous.
I dont know why I have to type in 100 symbols.
I want to get to the bottom of this matter as soon as possible. I have purchased things from your company before and Ive never had a problem.
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Painesville, Ohio
Resolved: Customer "service" is horrible,
Frustration
I have tried to contact them about a $26.00 charge for shipping should be $7.99. I waited on hold for over 30 minutes each time until I hung up in.
It should never take that long all of the time! I like the jack skellington train, but do I want the rest of the set???
I don't know if they're going to rob me! Tami M
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Verified Reviewer
Resolved: I’m trying to find out the status of my order
I placed an order last Friday. The information and confirmation were supposed to be posted by Monday, but so far I have heard nothing.
Please let me know the status of this order. It is for the Thomas Kinkade musical prayer jar.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Your products are junk
Have a snow globe and a Nativity scene Christmas tree. Had them 1 year and neither works.
Very expensive.
I called and they refused to repair it. I would not buy another product from this junk company
- Have junk
Preferred solution: Full refund
User's recommendation: Don’t buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Turned Over to Collections for Supposed Charge in 2021
Keep getting text messages from National Recovery Service for a debt collection. Finally called and they said I was turned over to them from Bradford Exchange for an order in 2021.
I explained I have no idea what they said I ordered and why is it three years later they are trying to collect $75. 1. What business in this day and time ships anything without being paid first? 2.
I have never ordered a Christmas tree from this company. 3. I have never received any correspondence or bills from this company. 4.
I have called multiple times to Bradford Exchange Customer Service and end up in perpetual hold. No one ever answers.
- Bogus collection
- Never answers phone
Preferred solution: Apology
User's recommendation: Bogus Collections from Bradford Exchange.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bellevue, Washington
Refund over charge
I had an over charge of $36.49 after paying the total balance $72.98
Please send a refund.
Thanks
No more details
P
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Preston, Lancashire
I haven't received my order
I still am waiting on hearing from them
I placed an order on the 7th of October and still haven't received it. I also didn't get a confirmation email with my order. Please, can you either refund me or let me know where my order is?
User's recommendation: I've ordered before from the bradford exchange but I will be thinking twice about ordering again
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Ashburn, Virginia
Billing issue it needs to be resolved
Yes, I tried to call both 888 numbers and it comes back. Your caulk cannot be complete.
Try again later I need to resolve a billing issue that shouldve been taken care of and the last four of my Visa debit card are 6789 for the amount of $60. If I cannot find you on the phone, I will send a payment for the amount in the mail by check, thank you from George Fletcher disabled Vietnam, Korean black parade army 1973.
User's recommendation: You’re a good company and I’m glad to do business with you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Continue my monthly subscription for the U.S. $2 Statehood Bills Collection and address change
I'm reaching out to you in regards to my subscription for the U.S. $2 Statehood Bills Collection.
In the last 2 years, I have moved from CA to TX and back to CA to take care of my mother who had dementia and recently died on July 25, 2024. And now, I am taking care of my father and brother. In short, if I missed any payments, this would be the reason why.
I would love to start my subscription again and pay any outstanding money owed. I can tell you that the last Statehood Bill I received was the state of Georgia.
Preferred solution: Restart my subscription & give permanent address change.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Evansville, Indiana
No robot talking to me please! Live person only!
I need to talk to a live representative regarding my accounts on elephant figurines and my Trump coin collections. I can't get any correct phone numbers for you to talk to someone!
The recording person doesn't give me enough time to put my acct # in so I can talk to a live person!
Please give me the correct phone # to call and not a robot person on?? Ty Cathy Partridge
About
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The Bradford Exchange was established in 1973 by Mr. MacArthur as a computerized trading center for collections items with limited circulation. The company is a manufacturer and a retailer of a wide range of limited-edition collectibles, heirloom toys, coins, jewelry, watches, dolls, apparel, accessories, etc. In addition, The Bradford Exchange provides a huge choice of exclusive decorative items for home featuring acclaimed artists. The company operates both online and on-site stores. A wide range of goods is subjected to discounts and gift cards. As of 2006, the company has expanded its operations due to a number of collectibles groups, among which are Ardleigh Elliott, Hamilton Authenticated, Hamilton Collection and Hawthorne Village.
The Bradford Exchange is ranked 184 out of 1992 in Jewelry and Accessories category
USA, Worldwide, UK
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