The Bradford Exchange
The Bradford Exchange Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Bradford Exchange has 2.3 star rating based on 986 customer reviews. Consumers are mostly dissatisfied.
28% of users would likely recommend The Bradford Exchange to a friend or colleague.
- Rating Distribution
Pros: Good products, Unique items, No pros.
Cons: Customer service, Poor customer service, Failure to honor guarantee.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Bradford Exchange has 2.3 star rating based on 986 customer reviews. Consumers are mostly dissatisfied.
28% of users would likely recommend The Bradford Exchange to a friend or colleague.
- Rating Distribution
Pros: Good products, Unique items, No pros.
Cons: Customer service, Poor customer service, Failure to honor guarantee.Recent recommendations regarding this business are as follows: "Don't give credit card information or they charge your card without authorization", "Nothing until I see if I have any problems returning the item.", "I can’t answer this until I get an answer to my email. Ask again then.", "Never purchase anything from them", "Think twice about purchasing.".
Most users ask The Bradford Exchange for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top The Bradford Exchange Reviews
"Trying to Contact Customer service"
On hold for hours no one will answer the phone sent emails no response they suck terrible service !! User's recommendation: Never purchase anything from them
Kansas City, Missouri
Keeps sending me things I did not order
Stop sending me things I didn't order I have been calling for two months and you don't call back. I just received another package I didn't order
User's recommendation: Don't give credit card information or they charge your card without authorization
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bakersfield, California
Return Morgan Silver Dollars for refund
Hello, I'm a 78-year-old teaching my grandson how to collect Morgan Silver Dollar Coins. I agreed to allow him to purchase a set of Morgan Coins from 1886 to 1921, which were billed and mailed monthly. Since I already had an odds and ends collection of coins, including some Morgan Silver Dollars, I already had some of the coins received from Bradford in very nice plastic cases.
My question is: Can I return 3 or 4 of the Morgan Silver Dollar Coins we received from Bradford Exchange?
All I have is two numbers. One, I believe, is an Account Number (66022****) and the other is 933127****. Neither of us saved anything that came with each coin, making it impossible to provide practically all the answers to questions asked on your company's return form.
Can someone call, write, or email me regarding this matter?
Thank you very kindly,
Gregory Lantay, 10800 Four Bears Dr. Bakersfield, CA 9331* (***/724-****) gregorylantay@***.com
User's recommendation: go bradford!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They lie, it showed in a big box with every NFL coins, when or order it they only gave my one 1, for 62 dollars. A whole box.Then, automatically put you in a subscription
I'm supposed to get a whole box of coins for 62 dollars. Coins are only worth 17 dollars each, and they're charging me 62 dollars for each one. What a rip-off!
- Coin is ok
- You guys make me pay 62 monthly not a box but i coin
User's recommendation: No don’t get. They put you on a subscription after buying one
New London, New Hampshire
Horrible product
What I ordered did not look like what I got in the mail. Bradford exchange is not quality products anymore. DO NOT ORDER (first pic is what I ordered) second is what I got
User's recommendation: Shop elsewhere
Pontiac, Michigan
Item was broken when I opened it
I was surprised to find the item damaged being that the packaging wasn't harmed. I was notified shortly after, that a new one was being sent out and not to worry about returning the damaged item. I am very satisfied with their response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I placed an order for a personalized pullover in MARCH when I received a card in the mail! Every time I call they tell me a different story as to why I have not received my item. It is pricy!
I do not understand if I was told my item was going to be embroidered was the reason for delay! I do not believe that now!
I was told today after being told weeks ago my item would be sent out 5/28! Today is 6-1 and Im told it is on backorder until 7-10??? Unacceptable! Do not use this expensive company thinking you are getting a good product!
No customer service available either.
Press option to place order and that is how you will get a human with useless information! 
- Specialty items
- Too pricy for cheap made items
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT USE THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Sneaaky
I liked a little trinket and bought it and then got a different one...without knowing it. I guess I signed up unknowingly for a subscription.
It wasn't obvious so I call it sneaky.
I don't like sneaky. I'm waiting to hear back to get a refund on the 2nd one and unsubscribe.
Leanne
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lack of response in dealing with unsatisfactory damaged product that I can't returning get off my credit card.
Do not purchase anything from this company! The merchandise is of cheap quality.
I ordered a total of five things from them. Two of the five were damaged. I chose to keep one of them, but the other one is too expensive to keep. It was to be a gift.
I have sent several notes to them. They won't respond.
I waited on the phone for 57 minutes and they disconnected and would not even talk to me. They are not a reputable establishment, unfortunately.
- Looks great online
- Really cheap and not worth money
Preferred solution: Full refund
User's recommendation: Don't waste your time with this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Van Buren, Arkansas
Cancel a series
It doesnt matter what time of day I call customer service the automated system says they are closed and call another day.
User's recommendation: Think twice about purchasing.
Guyton, Georgia
Trying to Contact Customer service
On hold for hours no one will answer the phone sent emails no response they suck terrible service !!
User's recommendation: Never purchase anything from them
Radcliff, Kentucky
I want to order something
I have seen a flower from a card that I got in the mail and saw the prettiest set of rings. It was a wedding set it was $129 and some change for the ring with payments I believe l $35 and some change. I had sent it in and have not received any information back Ive waited a while and still havent received any information.
User's recommendation: Not sure yet depending on how this goes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You only reimbursed me for one unauthorized transaction
Your Rewards program was not authorized by me. The box could not be unchecked.
I have spoken to you about this. Of the four times you took $16.95 out of my checking account, you have only reimbursed me for one. You took it out on June 27, July 29, August 28, and September 4, 2024. I have received one of those reimbursements.
Please immediately reimburse for the other three payments; $50.85. Carol K Butler, carolkbutler@***.com. You have my Bank of York checking account ending in 2620. Please completely remove any other unauthorized payments.
All I did was order checks from you, not become a part of some Rewards Program.
Additionally, I ordered checks for Katherine Gillis and if you also entered her in this Rewards Program, you will need to also reimburse her. Same address: 365 Carroll Cove, Lake Wylie, SC, 29710.
- Checks are good you purchase
- Difficult
- Messy order forms and you cannot remove checks in boxes
Preferred solution: Full refund
User's recommendation: If you cannot uncheck any upsell offers, don’t complete your order. They only get a one because I got the checks I ordered. Very messy ordering process and this is the result: unauthorized deductions from your checking account.
Phoenix, Arizona
Return
I want to return the. item it's too small and time in not that visible because of the design.
for me the design is nice but not too good for telling the time. It's way better if it's bigger the price is just too high
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return ring
O just received the TK colors of inspiration ring. I am sorry to say it is too gaudy foe my taste.
It didnt look that way in the picture. I want to return it for a complete refund.
Thank you.
Susan Janicki
s.e.janicki@***.com
630379-****
- One has to go through too much just to return an item
Preferred solution: Full refund
User's recommendation: I can’t answer this until I get an answer to my email. Ask again then.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return ring
I just received the TK colors of inspiration ring. I am sorry to say it is too gaudy for my taste.
It didn't look that way in the picture. I want to return it for a complete refund.
Thank you.
Susan Janicki
- You have to go through too much just to return an item
Preferred solution: Full refund
User's recommendation: Nothing until I see if I have any problems returning the item.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doylestown, Pennsylvania
Checking to see if a item is back in stock
I called and on hold for over a hour noone answered left my number on automated system to call me back never got a call. Trying to see if the Budwiser knives are back in stock and when would they charge my cc for them.
I ordered them but they were out of stock.
Was told they would be back in stock when my cc was not charged for them. I just needed to know if they were back in stock only to be on hold for over a hour and not receive call back.
I ordered the knives but told out of stock after I entered cc information. I was on hold over hour and half to.no.good.
Left number to have call back.but nooone did.
I just would like to know if they are n in stocking and when charge my cc. Can someone help me.
About
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The Bradford Exchange was established in 1973 by Mr. MacArthur as a computerized trading center for collections items with limited circulation. The company is a manufacturer and a retailer of a wide range of limited-edition collectibles, heirloom toys, coins, jewelry, watches, dolls, apparel, accessories, etc. In addition, The Bradford Exchange provides a huge choice of exclusive decorative items for home featuring acclaimed artists. The company operates both online and on-site stores. A wide range of goods is subjected to discounts and gift cards. As of 2006, the company has expanded its operations due to a number of collectibles groups, among which are Ardleigh Elliott, Hamilton Authenticated, Hamilton Collection and Hawthorne Village.
The Bradford Exchange is ranked 180 out of 1886 in Jewelry and Accessories category
USA, Worldwide, UK
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