The Bradford Exchange Reviews

I continue to have problems with the bird on top of the solar lights coming off!

You have replaced some which I am thankful for! I love them!

Can you suggest a glue I can use to fix them myself!

Rits

Trying to pay an invoice, but I cannot get through to the company or get them to reply. The worst customer service I've ever experienced. Written in 2026.

I'm really pissed off. I didn't sign up for rewards, and I've been charged over a hundred bucks for the last several months. I didn't realize it till yesterday, so I will never be ordering from you again until you give me back my money that you've been charging me every month: $16.95 since March.

Sure, I ordered a ring for my wife that was to be delivered by or on August 17. On the 20th, I called and got a full refund.

The ring was delivered a few days later. The ring was free.

Awesome!

Hello!

I bought a Happy Tails Cuckoo cCock from 2014 from privat. It seems to work good so far but the "Cuckoo Mouse" doesn´t work.

Tthe Cuckoo doesn´t come aut and doesn´t soung.

Maybe there is a part missing. Do You offer any service or spareparts?

I have gotten as many as I want. So I would like to cancel my collection. Your company is wonderful and the coins are beautiful but its time to cancel.

Nothing has happened. Now what happens?

Will they fix it or refund my money? I've never had a problem with them before now.

waited over ah hour and half for human to answer. gota things all mess up and didn't finish the problem. thought payment had been but wasn't.

I thought that I had sent the coupon in early enough but never did get any confirmation as to when I would be sending in the first payment. I was getting concerned is why I called.

I still did not receive any satisfactory answer, and I had NOT

heard from them until this email which I am telling you all about here.

I bought a $150.00 necklace from this company and agreed to pay through Karma. They have taken $296.00 out of my account.

Just caught it today.

No one available to talk to at this time. No more buying things from The Bradford EVER AGAIN!!!

On hold for over an hour, no response. Phone numbers don't work.

You took 120.80 out of my account when my subscription was canceled on 8/13/2026.

I'd like my money refunded.

Lisa Foster

940014****53 is the number for the canceled subscription.

I have resolved the issue and made the payment. I called the company.

Didn't quite understand what the person was saying about owing the bill. When I hung up, I thought hard about the issue and the information he gave me.

Then I realized what he was saying. The problem was on my end in not understanding, and I fixed the problem.

I received a medallion that I didn't order. I'm on a fixed income and can't afford it.

Thanks

Noella Raines

I'm going to return the medal.

Too pissed off to leave anything positive for these fools! I ordered a special 50 yr birthday gift for my only daughter!

And bigger than bison's excrement, they screwed it up! I ordered and paid online, giving them a 10-day shipping window. Her birthday came and went, and they claimed it was delivered! Although they offered to resend one, I chose the refund!

Simply because: I don't and will never trust the Bradford Exchange.

Should be renamed to: The Badford Exchange. If they didn't deliver the first time, who in their right mind would think they would deliver the second time?