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Resolved
I was unhappy when Chase Bank wanted an arm and a leg for a order of new checks. So I went online and found Bradford Exchange. The price seemed reasonable even though they charged $4.99 for the checks and an additional $3.25 for shipping. Just charge me more for the...
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Company wrote 0 private or public responses to the review from Apr 23.
Anonymous
Kiana from Bradford

Hello,I am terribly sorry to hear about this! I certainly understand how frustrating this must be, and I would like to look into this with you to see what we can do to make th...

2.7
#1239616
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Resolved
I ordered the black ice ring and recieved it quickly however there was no paper work with it and it is the wrong size. I contacted them and requested a return label to exchange the ring. Now when i go on there site there is no record of this purchase and no response to...
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Company wrote 0 private or public responses to the review from Oct 12, 2017.
Anonymous
Anonymous

I am very sorry you are having trouble with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full address and we can he...

2.2
Product
#1114234
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Resolved
Made full payment on 1921 silver dollar. Asked that after that I wanted to make half payments monthly till,collection is payed off. Got disconnected and have no idea how the transaction came out because when I called back I got a differant agent and I may have had two...
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Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 10, 2017.
Anonymous
Anonymous

I am very sorry you are having trouble with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full address a...

#1113142
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Resolved
I placed a personalized engraved necklace on order for Christmas on the Bradford Exchange website. It stated guaranteed delivery by Dec 24th. I got an email confirming the order and that handcrafting had begun. I now checked the status and it states it will not ship...
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Company wrote 0 private or public responses to the review from Dec 21, 2016.
1.4
I liked
  • Product
I didn't like
  • Customer service business ethics difficult to contact
#977521
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Resolved
I have been given the run around and all of a sudden told I have to pay for any order in full, despite on their site saying you can pay for the item in installments. They do not list ANYWHERE on their sites any policies regarding the installment plans other than:...
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Company wrote 0 private or public responses to the review from Nov 13, 2016.
1.3
I didn't like
  • Singled out
  • Csrs rude and no one on same page
  • No one was on the same page
#954268
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Resolved
I ordered Daughter-in-Law Jewlery box on 10-29-14 and received it very fast. However it did not have the Jewel heart with her name engraved on it. I called them on Nov. 6 and after being on hold fo 18 min and 58 seconds they finally answered the phone. I was told to...
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Company wrote 0 public responses to the review from Dec 17, 2014.
Anonymous
Anonymous

The bradford exchange is a horrible company. Took me over 6 weeks to get a refund of 24.99. I will not recommend this company to NOONE

Anonymous
Anonymous

I am currently going through the same thing. I ordered a wolf picture which I sent a check to them in 2014,I was told while I messaged them on Facebook about my other order th...

1.0
I didn't like
  • Run around
  • Customer service - follow up
#571267
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Resolved
NOVEMBER 14,2014 I ORDERED A NATIVITY SCULPTURE FROM BRADFORD EXCHANGE. ON NOVEMBER 19,2014 MY LOOKED AT MY BANK ACCOUNT ONLINE & I NOTICED BRADFORD EXCHANGE CHARGED ME $125.62 FOR THE ITEM I PURCHASED. THIS WAS SUPPOSE TO BE A BIRTHDAY PRESENT & I HAD IT SENT...
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Company wrote 0 private or public responses to the review from Dec 09, 2014.
Anonymous
chris

Dear 123PATES,Thank you for your posting. We’re sorry to hear that you have not received your order as of this date. We would like to have the opportunity to review your acc...

1.0
#567741
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Contact The Bradford Exchange

Mailing Address:
The Bradford Exchange Online
9333 N. Milwaukee Avenue
Niles, Illinois 60714
United States
Phone:
(866) 824-0170
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The Bradford Exchange Products and Services