The Bradford Exchange
Reviews and Complaints

My card was used fraudulently, so I had to get a new card. I tried to call Bradford, but could not get through.

Can't find my order. Order number 940014****59.They finally called back.

When I placed my $400 order on the 5th I paid $75 for 2 day delivery. Order Confirmation email said delivery on Thursday the 9th. Once I got a return call I was told delivery would be Oct 14 - Oct 20th. When I I them to refund the 2 day charge I paid.

She had no response to the question. I repeated question several times. Nothing. Not even anything about refund policies.

Called credit card company to refuse payment. It will takw 2-3 more days before my card would be charged

I AM STILL WAITING FOR THEM TO SEND ME THE RETURN LABELS. REALLY!? Just send me the labels, is it that hard to do?

I misplaced the address or phone number, and therefore I cannot make a payment. I need the address or a phone number that I can call to make a payment.

I received a ring from you for grieving a loss

My name under acct ; christine Rayburn,

6339 Wynne Ln., Round Top Tx 78854..,,

The ring was lovely , however , the topaz was so dull & tiny & would like a return. I have purchased many things from BE/ however very disappointed when received .. I have worn it perhaps 2x..

Pls call me at your first opportunity!

Cell /713-542-****

Wrote 2 emails explaining that the name was spelled wrong. Gave them the order number, the correct spelling & my phone number.

I also tried calling.

I have not heard a word from them. Very unhappy.

I want a refund of $141.00. This bracelet started to fade in about 2 months.

I received it for my birthday. I want my money back.

Too hard to get in contact with customer

i called when they first open in the morning and they dont answer the phone.

Harry R.Hiitchcock has ask for a return lable by calling 2 times and texted 1 time and has never recieved one yet it's been almost 4 weeks now. Please send him one for the Trump $2 dollar and the wooden case that came with it.

We do not understand why we have not received a label yet. Harry is a regular customer and buys alot from you. Please do not sent anything else unless he ask for it since this has happened and he can't get a return label or a answer.

Just send the label please. And thank you If you have any questions feel free to call .

Home 317243****

Cell 317997****

Just has a simple question about my subscription. Not calling to complain, or u satisfied with an order.

Just want more information about my subscription. I finally emailed the customer service and now waiting for a reply

I called and they were to call me back. I called them back and asked for sales instead of customer service and had someone on the line within 3 to 5 minutes.

The lady that help was very efficient and I appreciated that. But if I ever need to call back. I will push whatever number is for sales because that gets you there quicker than customer service.

They did finally call me back about 530 that evening. I had placed the original call at 9 AM.

I will not paying to talk the someone

After texting about getting return label to talk with a person I was text a credit Card form to pay $5 to continue with my problem and talk to a person for $5.