The Bradford Exchange
Reviews and Complaints
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Verified Reviewer |
Philadelphia, Pennsylvania
Did not receive my entire order.
I ordered 2 necklaces (Snoopy & Philadelphia Eagles) and only received one (Snoopy). I tried to reach out to customer service and the respond was, you have to reach out to the supplier.
O Fallon, Missouri
Charged me monthly for something I NEVER ordered. Very bad karma on this company . Avoid them at all costs. Do not use.
Company could stop ripping people off. I NEVER signed up for any " monthly rewards" and yet they charge me $14.95 over several months.
Bad Karma.
Bad business. Bad reputation.
Just bad. A
User's recommendation: Avoid this slimy conglomerate at all costs.
Lake Elsinore, California
Didn’t receive daughter in law music box
I have never had trouble with an order before. I love this company I wanted to order the Christmas in Heaven because my husband just passed in may but now iam afraid to.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doylestown, Pennsylvania
Resolved: Checking to see if a item is back in stock
Company fixed the issue and I have been provided with apology. Spoke to customer service who said knives should be in on Nov 14. I hope so.
I called and on hold for over a hour noone answered left my number on automated system to call me back never got a call. Trying to see if the Budwiser knives are back in stock and when would they charge my cc for them.
I ordered them but they were out of stock.
Was told they would be back in stock when my cc was not charged for them. I just needed to know if they were back in stock only to be on hold for over a hour and not receive call back.
I ordered the knives but told out of stock after I entered cc information. I was on hold over hour and half to.no.good.
Left number to have call back.but nooone did.
I just would like to know if they are n in stocking and when charge my cc. Can someone help me.
Pontiac, Michigan
Item was broken when I opened it
I was surprised to find the item damaged being that the packaging wasn't harmed. I was notified shortly after, that a new one was being sent out and not to worry about returning the damaged item. I am very satisfied with their response.
Owensboro, Kentucky
The Bradford Exchange failed to email me the status of my order. Furthermore, only one of the two items I ordered has arrived. It’s two days late!
Please send me the second item I ordered. I bought two items.
Only one item arrived.
Both items (identical necklaces, but, personalized in different ways, were ordered on the same day. I paid $129.00 for each item. Items were to arrive by 12/19.
Today is 12/21, and the second item has yet to arrive. Please send it, as it is a Christmas gift.
Los Angeles, California
Double charge rewards scam
No, I plan to warn other people about the Bradford rewards debacle.
Chose "free shipping" and they added a recurrent monthly fee to my credit card as a "rewards program When contacted they gave me the "not this department" runaround. Had to contact my credit card company to solve it. What a mess to clean up, 2nd worst e-commerce experience in 20 years of online ordering.
User's recommendation: never buy a bradford anything
Lansing, Illinois
Didn’t receive my second purchase and called don’t get any answer back
They didnt make there self clear on the pricing its a lot more then was wrote on the site and I didnt receive my second addition yet
Miami, Florida
Waiting on shiptment
No customer service to speak of incorrect recordings in regards to orders .placed 4 months ago no info haven't a response or get to speak to someone anyone !!none
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Been on hold for 1 1/2 hrs.
On hold for 1.5 hours. Are you open today?
What is the problem? If there is no answer, I will cancel and not purchase from you again.
- No customer service
Preferred solution: Full refund
User's recommendation: Answer the phone
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
Return a item
The granddaughter box i thought was a little bigger. I not satisfied with the purchase. I wait more than a month to receive my order.
Doylestown, Pennsylvania
Check on a order
I'm very satisfied with the customer service I look forward to shopping with Bradford exchange again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return/Cancel Subscription
I have called and emailed multiple times, with responses delayed up to a week. I finally spoke to someone on 10/21/2024 and spent nearly 30 minutes on the phone with the representative.
I asked for two things - to cancel my three open subscriptions and to return the three items I have already received. I asked for a confirmation email that my subscriptions were cancelled, which I have not received. Additionally, I was told I would receive the email with my return labels by the end of the day yesterday, which I have not received. I must tell you, I am extremely disappointed in your customer service.
I tried to call again today and was told your offices are closed. It is 3:30 PM ET - I would think customer service would still be open at this time. I want this matter resolved immediately.
It shouldn't be this hard to have this taken care of. I assure you, this will be the last time I purchase from you.
Preferred solution: Full refund
User's recommendation: Very Disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I placed an order for a personalized pullover in MARCH when I received a card in the mail! Every time I call they tell me a different story as to why I have not received my item. It is pricy!
I do not understand if I was told my item was going to be embroidered was the reason for delay! I do not believe that now!
I was told today after being told weeks ago my item would be sent out 5/28! Today is 6-1 and Im told it is on backorder until 7-10??? Unacceptable! Do not use this expensive company thinking you are getting a good product!
No customer service available either.
Press option to place order and that is how you will get a human with useless information! 
- Specialty items
- Too pricy for cheap made items
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT USE THIS COMPANY
Arcadia, Iowa
Subscription
This time wasn’t as good as the last time I ordered from them
Please cancel my subscription for celebrations of the year jewelry series
The charms were very pretty but I didnt like the bracelet itself it wasnt as flexible as I wanted
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I ordered the Bradford Exchange Christmas tree with the train. The entire thing looks like it cost no more than $10....
beyond cheap. The tree has balls that don't stand out.... dull, small. The branches are the cheapest silver I've ever seen.
I can't reach anyone. They need to be reported and CLOSED DOWN.