The Bradford Exchange
Reviews and Complaints
Los Angeles, California
Was simply investigating potential fraud claim by our credit card company. The Bradford Exchange representative was very helpful and I have no issue with that company.
See above reason. No complaint was ever filed against this company, so I have nothing further to add.
User's recommendation: None.
Abilene, Texas
Suspected fraudulent purchase
Representative checked for any outstanding or recent orders and, finding none, advised us to proceed with disputing the credit card charge. She was very helpful.
Honolulu, Hawaii
Ordered Check Book cover back in October ck in October, Bradford states shopping should be 10 to 15 days to Hawaii, Well it's long pass 15 days. So after 5
- - Item never arrived; email claimed it shipped.
- - Bradford Exchange emailed it shipped and asked for a review.
- - After several calls, it's lost in the mail.
Well Item Never Arrived as email Stated!
SCAM!! , Bradford exchange sent me an email stating it was Shipped and asking me for a review.
After 5 horrible attempts to get customer service, they claim it's lost in the mail.
BS!!! And they have it sent Again, SCAM, Excuses after Excuses about Shipping time
, Shoppers BEWARE!
User's recommendation: Don't trust Bradford exchange!
San Antonio, Texas
I was bamboozled talked to Jace on 1/7/26 he assured me that I would get three candles for the price of two and you charged me 3 times
I want my money back I only got 2 75$ candles what a rip off if you dont want me to call the BBB and let them know what your company steals your not clear with what you are getting shame on you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Marys, Ohio
False Advertising
- - Ads claim uncirculated coins, but these coins are circulated and have dings.
- - Cancellation is difficult and they do not respond.
They say, brilliant uncirculated coins in all their ads. These are definitely not uncirculated coins.
Dings and scratches all over them. Most definitely circulated coins. Do not believe these people for one minute.
Trying to cancel your subscriptions is next to impossible. Once they know you want to end, they will not respond to you!
- Nobe
Preferred solution: Canceled subscriptions
User's recommendation: Dont do it. False advertisement. Coins are definitely not uncirculated. Rip off
West Bend, Wisconsin
This company is a scam
My husband gets these catalogs and orders from them. Double Billing and other tactics. He has dementia and I no longer want them sending there over priced crap of a catalog to my home.
User's recommendation: NEVER USE THIS COMPANY OR CATALOG.
Cape Coral, Florida
- - Return won't be processed without my mom.
- - Return label used her address, not mine.
- - They promised a refund, but service was robotic.
I have made multiple phone calls to return a gift that I received from my mom. They would not process the return without speaking to her.
She called and they sent a return label with her address on it and not mine. I do not live anywhere near her and cannot return the item with USPS with her address, not mine. They told her to send it anyway and they would sent her a refund check. They are like talking to robots and are trained to deflect from the problem.
It is obvious that they do not want you to return anything, for any reason. They are preying on the elderly and the fact that they do not understand how to resolve issues online. I have tried to get them to have someone from the actual company to contact me, but they refuse to do that. So, basically I am stuck with the wrong item and a major issue to deal with for my birthday.
This company is nothing but a scam. Please stay away!!!
User's recommendation: RUN!! Do not order from the scam company
San Jose, California
Overcharged
I ordered checks, then was subsequently charged $16.95 a month for 9 months afterwards for a so called "Rewards Program" I did not enroll in or approve. So far I have been charged $152.55 total.
They say they will credit me back $101.70 of it only.
Very rude person on the phone. ???
User's recommendation: Do not order from them, I sure won't
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMultible billings for one order
- - Prepaid for one coin; delivery took a month and was satisfactory.
- - Statement shows three charges for one coin; requesting credits for two duplicates.
I tried emails and phone calls at least ten times . None were successful until I chose the number for "placing an order".
I was then forwarded to an extension that never answered.
So today, I explained my triple billing to my credit card company who investigated and found that Bradford Exchange had added two more charges, making a total of 5 charges for one purchase. I have been fully credited and Bradford Exchange is now on the blacklist with Chase Card.
I ordered a coin in July, prepaid for it, and finally received it a month later. All was satisfactory at that time.
Then I received my credit card statement the following month and found that you also charged me the same amount two more times.
That is three charges for one coin.
NO WAY!
Dates: July 31 $60.97; Aug 20 $60.97; Sept 5 $60.97
Three charges for one order! Just issue a credit for two charges and I will not report to the BBB.
- Multiple charges for one order
User's recommendation: Customer beware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2nd try a failure
Got thru the first time and was told a mailing label was going to be sent to me. I never got it so I asked one to be mailed.
Also never got that one after waiting over a week. So tried calling back and after a couple of minutes was asked if I preferred to keep holding or be called when the lines cleared, press one. I did but no one called.
I just want a mailing label to return a product I did not want. BTW, my phone IDs spam calls or unknown numbers.
Miami, Florida
Do you still carry the Thomas Kinkade holiday sparkle fiber optic Christmas tree
You can hire people that speak English so that your customer can understand what they're getting and the price. Also, you need to have a sales person who answers the phone for customer service not speak 100 miles a minute on top of the accent it's very difficult to understand what they are saying... This was not a pleasant experience for me!!
User's recommendation: Companies should hire people that speak English so that your customer can understand what they're getting and the price so I told her I was not interested I'll go to the website. But you need to get people that speak English I don't speak 100 miles a minute. Thank you
Montgomery, Texas
Balance
Balances for my different accounts cross ring size 5,necklace , Balances on each account. Payments on each account
Batesville, Arkansas
Got a collection bill for some that was damage i calledseveral times an sent several
Got a collection notice for a damage ring an it called an sent several letters an was told this would be taken care of guess I will take this up with my lawer
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to find out if my subscription was canceled and how to return the coin that was sent to me
Havent been able to anyone at Bradford Exchange customer service. I continue to get rid of this company and it is very difficult together in contact with anyone.
User's recommendation: Not to buy anything from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brunswick, Georgia
Fraud
Someone at the Bradford Exchange tried to bill my credit card numerous times for just one purchase. This left me stranded while trying to buy my wife's medicine. I called my bank; my card was flagged due to this issue.
- Poor cheap looking
Preferred solution: Apology
User's recommendation: don't shop there
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