Product: The Bradford Exchange Shipping Service Clear all filters (0 of 126 reviews match)
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I placed an order for a Christmas present for my wife....she is an avid Bama fan, and the items were decorative sneakers with Bama insignia... that was 11-5-15. I was shocked when the shipping date was between Dec. 21 and Jan 5th REALLY? Well, today is the 4th, and...
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Product
The Bradford Exchange Shipping Service
I didn't like
  • Misleading information
  • Horrendous customer service
#763847
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Called Bradford Exchange to place an order weeks in advance of Christmas. Spoke with a customer service representative who repeated the separate shipping and billing instructions three times. The order was then shipped to the billing address rather than the shipping...
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Florham Park, New Jersey
Product
The Bradford Exchange Shipping Service
I didn't like
  • Customer service
  • Customer service inefficiency of order fulfillment
  • Lack of professionalism in completing the order
#751929
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I am so angry with The Bradford Exchange. The products look nice when you order them & some prices seem to good to be true. The shipping is a nightmare though as is the customer service. I ordered one small thing over a month ago & I called customer service...
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Anonymous
Anonymous

Thank you for bringing this to our attention, we want to make sure your order gets to you! Please send us an e-mail at Customer_Inquiry@bgeltd.com and we will look into this i...

1.0
Product
The Bradford Exchange Shipping Service
#705922
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I set up my account online complete with e-mail for whatever reason my card was declined the website that I checked every couple of days never showed any issues for 3 weeks and no e mails of same until day shipment was to happen when called customer service they were...
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Anonymous
Anonymous

also not my shipping address or state, the number I gave you from fro your website. as I said earlier there is nothing you can do. I have alreday purchased new rings and will ...

Anonymous
Anonymous

Dear kenw2015, Thank you for posting. We are concerned that your experience with us was not a good one. We are proud of our quality service and products we offer. We would ...

1.0
Product
The Bradford Exchange Shipping Service
#631461
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I recently purchased checks from Bradford Exchange. After some careful thought I decided to pay $10 for the recommended shipping. I did this because I needed the checks quickly and this is what the recommended shipping promised (4-9 business days). When I did not...
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Anonymous
chris

Dear anonymous,Thank you for your posting. We’re sorry to hear that you have not received your check order by the date promised. We would like to have the opportunity to rev...

Product
The Bradford Exchange Shipping Service
#620509
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I thought the Personalized Army Ring was very cool when I saw it online. I thought it would be a perfect Christmas gift. I ordered it in early November for a guaranteed Christmas delivery. I looked online and got several processing dates before I finally got a ship...
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Anonymous
chris

Dear Mr. Morrison,Thank you for your posting. We're sorry that you've not received a reply to your email and we are concerned that you have not received your order as of this...

1.0
Product
The Bradford Exchange Shipping Service
I didn't like
  • Run around
  • Customer service
#575816
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Not here by Christmas horrible customer service. 2 different shipping company's with 2 diffrent tracking numbers both not valid.. Horrible company..
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Anonymous
Anonymous

Very dissatisfied with ring and have emailed twice to return the item and NO response. Their policy states guaranteed! I also did not return this until 5:45 on 12/24 after w...

Anonymous
chris

Dear anonymous,Thank you for your posting. We’re sorry to hear that you have not received your order as of this date. We would like to have the opportunity to review your ac...

Product
The Bradford Exchange Shipping Service
#574327
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2nd time i have ordered an item with a guaranteed delivery date, followed up with a phone call to verify and was assured delivery, only to get an email 2 days later to say sorry, your order will not ship until they get product!! Their lies only leave me scrambling to...
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Anonymous
POd also

Hey, at least you got an email. I have ZERO responses from them, 5 emails over week. They only shipped half an order (2 xmas presents) and now I am screwed. I do not want ju...

1.0
Product
The Bradford Exchange Shipping Service
I didn't like
  • Customer service
#572821
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Placed an order to be shipped three weeks back, charged $17 for priority shipping in 3 days. Tried tracking online and it said "no information available". Called the so called CUSTOMER CARE, got connected after holding for 55 minutes; said they don't know what...
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Anonymous
chris

Dear anonymous,Thank you for your posting. We're so sorry to hear that you have not received your order as of this date and we are concerned. We would like to have the oppor...

Product
The Bradford Exchange Shipping Service
I didn't like
  • Customer service - follow up
#572301
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Next I recieved other items, then train set B, with demand for another payment, I did not order any of the other items, So I returned the Train set B, also I boxed up A and returned with all of them. I recieved a notice of late payment of 79.95, for last Item,I sent...
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Anonymous
Chris

Dear Kay, Thank you for your posting. Unfortunately, our records are still showing that we have not yet received your returned items. Since you are unable to track your ret...

3.2
Product
The Bradford Exchange Shipping Service
I liked
  • Never had a problem before
I didn't like
  • Usd rtrn lable u did not get
#549316
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